Paul Fournier-Carey

Experience Designer. Working @nhsbt. Love working with design and tech. Views are my own.

[Paul Fournier-Carey @twitpaul]

@bt_uk Yeah, you finally updated the page with a date(still had zero comms from you about it!!!). Frankly disgusted, most of our village is offline with a 5 day fix timeline! Where am I meant to work? @Offcom

[Paul Fournier-Carey @twitpaul]

@bt_uk last month our broadband disappeared for 24hrs, no refund, no apologies, nada. Today we have had no broadband since 1:30pm, not a peep from you! Other services tell customers what the plan is, why can’t you? I mean, it’s not like we get a discounted service!!

[Paul Fournier-Carey @twitpaul]

Last night managed to get a status using old number that was disconnected years ago… unfortunately upon checking again this morning you’ve changed your mind! 🤔💀

[Paul Fournier-Carey @twitpaul]

And the best part, without a landline I have no way to check the service status, excellent 👍

[Paul Fournier-Carey @twitpaul]

I mean maybe I should message a few people for you? Fairly obvious something is broke eh?

[Paul Fournier-Carey @twitpaul]

Use the BT app, its great

[Paul Fournier-Carey @twitpaul]

@bt_uk Is now 24hrs apparently, the whole of Batheaston? 🙄🫣

[Paul Fournier-Carey @twitpaul]

@bt_uk major outage with no timeline or details - no internet all day and still not working, click here to view status… enter phone number, and what do we do, we don’t have a landline!?

[Paul Fournier-Carey @twitpaul]

@bt_uk Here is their response…

“As per the test I can see that there is an outage which is affecting the service
Start: 08/09/24 - 10:32
Estimated fix: 08/09/24 - 16:45 . We will keep you posted”

[Paul Fournier-Carey @twitpaul]

@tobyfholland Thanks for taking a look, I have sent you a private message to follow up. You need to have the latest give blood app, version 4. It might update automatically or you might need to go to your app store to update manually.

[Paul Fournier-Carey @twitpaul]

Today I am wondering... How might we best serve platelet donors their online account

[Paul Fournier-Carey @twitpaul]

@tobyfholland @tobyfholland Hi. It took a while(sorry, we had a lot of other things to contend with this summer!), the updated app landed today, completing the beta testing phase. You can now book and manage your platelet appointments online and using the nhs give blood app 👍

[Paul Fournier-Carey @twitpaul]

@haveigotnews Bye prime

[Paul Fournier-Carey @twitpaul]

@_alexbrogan Wonderful examples here, thanks for sharing these

[Paul Fournier-Carey @twitpaul]

We are all unique, it is what makes us interesting, celebrate our diversity https://t.co/wl8rD0lxu8 #NeurodiversityCelebrationWeek

[Paul Fournier-Carey @twitpaul]

@teropsv Option 2 but swap the word explore for something stronger? It is great to see this, we need to measure the impact of decisions, at every step of the design process. Hard to measure, how something is designed doesn't translate into how it is used. Good 1st step tho

[Paul Fournier-Carey @twitpaul]

⁦@Sonos⁩ really don’t think I trust your app about this, everything else is working fine!… 🤔

[Laura Yarrow @laura_yarrow]

I’ve been doing recruitment wrong 😂

[Dr Gail Miflin @gailmiflin]

Sickle cell: Black donors urged to give blood to help treat patients https://t.co/d1sljLhYJy

[Paul Fournier-Carey @twitpaul]

@DeanVipond Fashion before function! 😂