This is the answer from Amazon repeatedly
Part 1 @amznsellerhelp
Based on their investigation, your offer is currently not eligible to be the Featured Offer because your price is not competitive based on a price we've recently observed at another reputable retailer.
@amznsellerhelp Part 2 @amznsellerhelp The competitive external price is the lowest price for an item, or items that customers may consider to be equivalent, recently found at another reputable retailer outside of the Amazon store. While we do not reveal the names of the retailers we check..
@Jhonkevin2018@AmazonASGTG@amznsellerhelp They are now saying it’s some Temu item. Some look alike product not ours. So they can enforce price match against Chinese knockoffs now
$300k in lost sales in 3days of Amazon taking away buybox for our own product due to competitive pricing error from a random walmart listing. + wasted spend and external traffic going to competitors. See the product Amazon thinks is ours. @AmazonASGTG@amznsellerhelp
Amazon will take away buybox for your own branded items due to cheap Temu products they deem similar enough. Not your product, not a counterfeit, just a similar offering. This has been confirmed by Amazon. @AmASGTG @amznsellerhelp
Update on Your Case: After reviewing the situation with our internal pricing team, I need to share an important finding. Our Content Mapping Team has validated that the product listed on Amazon (ASIN B08DVFZTTG) and the competitor website (Temu) are identical products and eligibl
@appy21x@AmazonASGTG@amznsellerhelp Amazon internals claim it’s their own system issue. We question if it’s black hat by competitors doing some type of “lower price elsewhere” bulk reporting either way should be a fast fix but has not been.
@AmazonASGTG@amznsellerhelp Amazon internals ran this all the way up and still haven’t fixed. Seems very dysfunctional over there with all the layoffs .
@Njtehian@amznsellerhelp@AmazonASGTG Yes we would be doing a deal but this is seperate issue they just straight up take away our buybox for our own product because they misidentified some random product on Walmart with a super low price as being our product and saying we need to match the price
Our top Asin which sells over 3000 units per day is currently down on Amazon due to a technical issue @amznsellerhelp@AmazonASGTG
Amazon competitive price match algos are faulty and telling us we need to sell at $5.64 for a $20 item. Amazon internals unable to fix.