diana frank

customer experience and strategy consultant. trying hard to make things simple – not stupid. loving to give talks & to do workshops.

[diana frank @ux_muc]

@kkuldeep @DougCollinsUX build a MSP (minimal sellable product) and surprise: you have to provide value.
actually i doubt the fail fast, fail often approach: it is a great way to burn a lot of money as well as people.

[diana frank @ux_muc]

@JanKorsanke have a safe trip! and enjoy the way ;-) are you going both ways or back by train?!

[diana frank @ux_muc]

@IIIDtweet not so sure. as far as i know ibuprofen is reducing the body response to the vaccination – so the vaccination will be less effective then. mainly if you take them in shortly before the shot or within the first 6-8 hours after.

[diana frank @ux_muc]

@freimark @uxcampeurope gab es doch limitierte Plätze? Gestern Nachmittag war nur noch "join waitlist" verfügbar…

[Tim Heiler @timheiler]

"Success occurs when opportunity meets preparation." Anything you are currently preparing for? #future

[diana frank @ux_muc]

@BennoLoewenberg @die_regierung leider sind die anmeldefristen schon vorbei...

[diana frank @ux_muc]

warum es jetzt so wichtig ist, so wenig wie möglich menschen zu treffen. und warum auch “nur” 2 schon einer zu viel ist.

gerne teilen.
paßt auf euch auf. auf eure lieben. und auf alle die anderen da draußen...
#corona #pandemie #stayathome #dontmeetpeople #passtaufeuchauf

[diana frank @ux_muc]

love it !! – ach ja, das mit den tassen können auch die ganz großen unternehmen…

[diana frank @ux_muc]

@EnesUenal @dribbble love this – and yes. "re-buy" something, you do frequently is way more relevant than abstract "travel profiles" you have to pre-select…

[diana frank @ux_muc]

@dpd_de hach, so wird das nix mit #kundenservice. wer fehler macht, sollte sie zugeben. und beheben. nicht den kunden anmaulen.
“zustellung” ≠ “hol es dir doch selbst ab” #denganzentagwarten #failDPD #dpd
#wennderpostmannKEINMALklingelt

[diana frank @ux_muc]

and yes, punishing your partner/ delivery partner is not helping at all. not DPD, not the partner, NOR the customer.
guess #dpd service hotline is forced (by process) to have the last word to the customer, making it worse and worse 😂 #dpdfail #justsad almost #startstobefunny

[diana frank @ux_muc]

„we will check it internally“ will not help a customer who was not getting his pacel due to no delivery provided #fail #failDPD #dpd #CustomerExperience he wants results, not to help a company to maybe getting better in the future #thisisnotcustumerservice #CustomerService

[diana frank @ux_muc]

if in danger or in doubt, run in circles, scream and shout...

[diana frank @ux_muc]

first AND last order at #withings online shop — what a poor #cx #ux
including hard to get personal service, that is kind of logic, as they can do NOTHING to solve the problem.
the link mentioned is broken, the ONLY information provided after manually typing all data is:

[diana frank @ux_muc]

@steveschoger this is a pretty sad advice: icons in shapes loose there main feature: being iconic.
maybe looks "nicer" or is easier to center visually, but makes perception and understanding way harder.

[diana frank @ux_muc]

@steveschoger @kadsyy as long to differ the areas has no "meaning" it is just decoration anyway. ;-) if there is a purpose behind, the contrast would be way to less.

[diana frank @ux_muc]

@steveschoger i would say it is about the resulting greyscale... you can adjust this with almost closing your eyes and see if you see something standing out. #oldfashioned #leadtype

[diana frank @ux_muc]

@jmspool maybe they just want to see nice pictures 😂

[diana frank @ux_muc]

#nofilterneeded #clouds #veryearlybird #hamburgiscalling #uxcamphh2019 @ Munich Airport - Franz Josef strauß https://t.co/13MBK0oY05

[diana frank @ux_muc]

lets talk ;-)
#uxcamphh2019 #ux #hamburg #productdevelopment #requirementsengineering #reverseengineering @ Hamburg, Germany https://t.co/VKUbJJ424g