Conor Ward

Director of Design @BT_uk @EE @Plusnet (UK’s biggest Telco).Cares about Humans that create & Humans we create for. Prev:Design Director @BritishGas @CentricaPlc

[Conor Ward @UXMuch]

The EE Service Design team @ee took a decision to deliver training widely to 600 colleagues this year on the Service Blueprint Mapping. Here's what happened... via Jeanette Clement @clementcreate #ServiceDesign #UCD
https://t.co/YhO9Zhss0G

[Conor Ward @UXMuch]

Always the most exciting slide… #WWDC #AppleVisionPro

[Kate Tarling @kateldn]

On orienting an organisation around its services, @UXMuch and @clementcreate describe how BT established multidisciplinary teams and an operating model that's user-centred to deliver better products and services for customers and users. Service designers now work across teams.

[Conor Ward @UXMuch]

More industry NPS Behavioural Economics.📈
Suppose we can’t blame folk from trying to Nudge-Theory their way out of the NPS maths madness.😇

[Conor Ward @UXMuch]

Hi all - last call for donations (to Guide Dogs for the Blind) as I'm running the London Marathon this Sunday! Eeek!

I’m so close to reaching my donation target.
Link below>

https://t.co/Uq9JIehFgr

Every penny greatly appreciated for such a great cause! #A11y
Cheers!
Conor

[Conor Ward @UXMuch]

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[Conor Ward @UXMuch]

Hi network, London Marathon donations ask. Only 45 days to go!
I've completed 9/12 half marathons, 1/2 marathons and 700k of 1000K in '22. Almost there! All donations to help me reach my target for Guide Dogs for the Blind would be hugely appreciated.
https://t.co/Uq9JIe04oT

[Conor Ward @UXMuch]

@BikeBytes @bt_uk @EE @WorkforEE Haha yes! The fake fireplace, old library books, wooden ducks and brick wallpaper! Classic! :)

[Conor Ward @UXMuch]

Milestone moment for Design & User Centricity at BT&EE! 🎉
We’ve launched the first of two brand new world-class User Research Labs here at our new BT London HQ.
#UCD #UserResearch #Design ⁦#Digital @bt_uk⁩ ⁦@EE⁩ ⁦@WorkforEE⁩ https://t.co/kDh5vIoXtM

[Conor Ward @UXMuch]

So proud! :-)

[Aletheia Delivre @delivreal]

This year, I was fortunate to join the leadership team to shape our new design system—a milestone for any talented design org in hypergrowth.

My love letter, in a thread: 7 ideas about design systems that have impressed me the most 🫠

1. Design systems are everybody’s business.

[Conor Ward @UXMuch]

Behind the design - A behind the scenes look at the new EE Hope United shirt design work. Ordered mine, can’t wait for it to arrive! :) https://t.co/7MKalGUNt3 @EE

[Conor Ward @UXMuch]

Behind the design - A behind the scenes look at the new EE Hope United shirt design work. Ordered mine, can’t wait for it to arrive! :) https://t.co/4eRDCmkbEL @EE https://t.co/uQU4dPatEF

[Conor Ward @UXMuch]

@XDBrum @BTGroup @bt_uk @EE @Plusnet @WeAreOpenreach Thanks for organising @mrmjprice #UCD

[Conor Ward @UXMuch]

How we are using Service Patterns to improve efficiency at BT/EE. by Jeanette Clement @clementcreate #Design #UCD #ServiceDesign https://t.co/K2JculQ2iw

[Shreyas Doshi @shreyas]

2 tests that can reveal a lot about your relationship with your manager:

- Do you usually look forward to your 1:1s with your manager, are you indifferent, or do you dread them?

- At the end of the 1:1, do you usually feel more energetic than when you started, same, or less?

[Conor Ward @UXMuch]

We love Design Grads at BT! - This blog post is from Lisa Kennedy on "What do our users think about company birthdays?" https://t.co/ZdRyKhAz37 #UCD #Design

[Conor Ward @UXMuch]

@clementcreate @cocarivas @jaskirankdesign @mikelaurie Yes please!

[Conor Ward @UXMuch]

Great Design Leadership away-day (in our lovely new London offices) today focusing on the most important of topics: How to create the best possible culture and environment for our designers to succeed here at BT, EE & Plusnet. #leadership #culture #environment #UCD

[Heather Stark @HAStark]

Interesting case study of shared understanding of user needs - shout out via @clementcreate https://t.co/ZEsjhnvJtD