Higher Logic Vanilla

@HigherLogic Vanilla combines the power of customer community, Q&A, knowledge base, and ideation to help brands improve #CX and loyalty.

[Higher Logic Vanilla @vanilla]

This isn't "goodbye." It's "see you over at @HigherLogic."

Starting today, we will no longer actively post on this page. Instead, join us at Higher Logic for all of the latest #HigherLogicVanilla news.

We'll see you there!

#community

[Higher Logic Vanilla @vanilla]

Mark your 🗓️. You do not want to miss this highly-interactive webinar with @adrianspeyer and @john_ragsdale next Wednesday, 6/8.

#community #customerexperience

[Higher Logic @HigherLogic]

How can you evolve your support #community to become an enterprise strategic asset? Join @adrianspeyer and @John_Ragsdale of @TSIACommunity on 6/8, as they discuss how to expand your community use case. #customerexperience

Get the deets and register 👉https://t.co/HscTgWOV38.

[Higher Logic Vanilla @vanilla]

It's going to be a great few days in Orlando for #TSIAWorld! Make sure to stop by and see us at Booth 428.

#higherlogicvanilla
@TSIACommunity

[Higher Logic @HigherLogic]

Our team has arrived at #TSIAWorld! Who else is in Orlando?

#higherlogicvanilla
@TSIACommunity

[Higher Logic Vanilla @vanilla]

New brand, who dis?

Read this thread from @HigherLogic to learn more about our refreshed brand and new software capabilities.

#higherlogicvanilla #cmgr

[Higher Logic @HigherLogic]

1/4 Today seems like a great day to not only have a great day, but to also introduce the new #HigherLogicVanilla product brand!

[Higher Logic Vanilla @vanilla]

2/2 Want to know more before packing your bags and joining us in Orlando? Read more about what to expect 👇👇👇.

https://t.co/LzojjNkMq3

[Higher Logic Vanilla @vanilla]

1/2 SAVE THE DATE: We are headed to Orlando May 16-18, 2022 for @TSIACommunity World: Interact.

What is it? The TISA World: Interact conference is a dual virtual and in-person conference covering multiple aspects of starting, managing, and expanding a #XaaS business.

[Higher Logic Vanilla @vanilla]

We are excited to join @churnzero and show some love to CSMs during #CSMAppreciationWeek May 23-27! Stay tuned for all the fun, including award noms, a special webinar and live watch party.

[Higher Logic Vanilla @vanilla]

It's an exciting day at @HigherLogic! Congrats to everyone that worked together to launch the Higher Logic Thrive Platform!

#higherlogicthrive #timetothrive

[Higher Logic @HigherLogic]

It. Is. Time. To. THRIVE!

Over the last 15 years, we have heard from associations that multiple, disjointed solutions simply do not work, which is why today, we are excited to officially announce the launch of the Higher Logic Thrive Platform.

#higherlogicthrive #timetothrive

[Ben Ortega @5Tacos]

Do you Understand your British Customer Experience Expectations and How to Meet Them? https://t.co/UvvNzxNAeU via @vanilla

[Raymond D Sims @rsims]

Enjoyed.
🔹Distinction btwn Content, Content Activity (e.g. Likes) & broader Engagement
🔹Bounce Rate good metric
🔹Successful content=helps business goal
🔹Newsletters getting lost in Inbox
🔹Start w/ Marketing Personas for Community
🔹@Vanilla homepage examples
🔹Forum Taxonomy

[Higher Logic Vanilla @vanilla]

For an online community to evolve and meet its potential, a #contentstrategy must be in place. Join @jenny_community Tuesday, 3/29, as she breaks down what community managers should and shouldn't be concentrating on. Register 👇 https://t.co/jH3K88qcST

#cmgr

[Higher Logic Vanilla @vanilla]

The @productboard integration gives Product Managers an easy, automatic way to send all the feedback that is gathered in the community to Productboard, allowing PM’s to collect community feedback, at scale, and make market driven roadmap decisions. 👇👇👇
https://t.co/7zfZU2cffn

[Higher Logic Vanilla @vanilla]

First we introduced our new integration with @salesforce and today, we are pleased to announce two additional integrations, Federated Search and @productboard.

[Higher Logic Vanilla @vanilla]

By bringing Federated Search into your Vanilla community, your customers can use one search bar – providing easy access to your resources and improving the overall #customerexperience.

Federated Search for @Zendesk Guide is available soon. Learn more 👇https://t.co/yUZNJL1EsW

[Higher Logic Vanilla @vanilla]

@hostedby20i @phpbb @joinmastodon @discourse @Flarum @forem Thank you for the nomination!

[Higher Logic Vanilla @vanilla]

This integration is available NOW! Get all the details 👇 👇 👇

https://t.co/yr4IYlVJpO

[Higher Logic Vanilla @vanilla]

If you have been working with us, then you probably already know that we have a @salesforce integration, but as of today, we have taken that integration further. We are excited to introduce NEW major functionality within the Salesforce integration, User Activity Sync.

[Higher Logic Vanilla @vanilla]

User Activity Sync sends community activity data to #Salesforce, allowing you to get a holistic view of customer behavior to alongside your Salesforce data, to maximize effectiveness internally and power a successful #customerjourney.

[Higher Logic Vanilla @vanilla]

Vanilla connects more than just people and that’s why today, we’re launching not one...

Not two...

But THREE new #integrations!

These tools will help keep #community central to your customer journey and simplify internal workflows.

Stay tuned for more details...