The world's first peer-to-peer mobile solution to shop taxfree when traveling to the European Union. Download it now in iOS or android. #taxfree#vat#vatfree
@BusiPsych Hi! We're really sorry to hear you're having trouble uploading your proof of ID — that’s definitely not intentional, and we’d love to help get this sorted quickly.
Could you please send us an email on [email protected] with your email address (linked to your account) or clai...
@jchundevalel Hi jc,
Thank you for your feedback.
We understand your concerns about the service fees and the additional €2 per receipt charge. Our service fees are in line with industry standards, and we strive to keep them as low as possible. The €2 fee for transferring funds helps c...
@jchundevalel Hi Jc,
Thank you for your reply, and we truly understand your frustration regarding the fees.
To clarify, the 28% service fee applies to each receipt, and while this is standard across the tax-free market, it reflects the work involved in processing your VAT refunds.
That...
@jchundevalel Hi jc,
Thanks a lot for reaching out to us.
Kindly note, service fees (https://t.co/zB5ffNBWiD) are standard in the tax-free market. We'd like to explain in more detail how service fees came about and why they are priced at the current level. To do so, we invite you to take...
@jchundevalel Dear jc,
Thank you for reaching out to us.
At https://t.co/SpgsFehz3j, we charge a service fee of 28% of the VAT amount on your purchase receipt, with a minimum of €2.50 and a maximum of €80 per receipt. Service fees are standard in the tax-free market, and we are proud ...
@haridymah Hi Mahmoud,
Thanks a lot for your reply.
You can send it to us, so we can help adding this for you.
Looking forward to your reply.
Kind regards,
Jaysy
@haridymah Hi Mahmoud,
Thanks a lot for your passport.
You can add/upload this in your account if you go to "account".
If you are unalbe to succeed, feel free to send your passport to us, so we can help adding this for you.
Kind regards,
Jaysy
Customer Care - ...
@lean536 hi there! Thank you for reaching out. That is unfortunate to hear. Please allow me some more time to figure out how we can solve this. Would you mind giving us your receipt registration number? Thank you
@Hurdaciuv I understand. Normally you would receive confirmation for each receipt registered via email. Can you send me your email address via PM? I can then check
@Hurdaciuv Thank you for letting us know, normally response would be within 48 hours. Maybe it went to spam. Could you send us your email address via PM so we can check? Thnx, Sacha