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[Velcom @Velcom]

Once service has been restored we will make another announcement. If you are experiencing slow issues still, you are still affected. Some fibers were cut and in lieu of that we are operating at a reduced capacity for traffic.

[Velcom @Velcom]

We are apologize for the delay in posting this annoucement. We did not think the outage would take this long to restore. Rogers is currently experiencing slow speeds in different areas. Some areas service has been restored.

[Velcom @Velcom]

Rogers is currently down. This is affecting all Rogers customers not solely Velcom. The entire Rogers network is down everywhere.

[Velcom @Velcom]

Please open a ticket by going to https://t.co/fdJPrbkGsU.

If you don't receive a response within 24 hours please email esc(at)https://t.co/fEIcVhKGAF and they will follow up.

[Velcom @Velcom]

An update. Some of the stuff were able to leave Ukraine and working abroad, while the remaining staff is unable to leave but ine process of moving away from the bombing closer to the unaffected areas (for the time being). Please do not send support requests here.

[Velcom @Velcom]

We are trying to keep our current staff employed with Velcom. We feel it's the right thing to do. We will stick with them until this horrible conflict is over. They need our support. Some have left Ukraine and working with us in safety.

[Velcom @Velcom]

Some of sales and support staff has been able to get online the past few days. Please open a ticket if you need to speak to someone, you can ask them to call you. They will get back to you within the business day.

[Velcom @Velcom]

We have been using the same people since 2001. They are our friends as well! Currently they are staying within a bunker. We are praying for the Ukrainian people! Hopefully this can be resolved peacefully.

[Velcom @Velcom]

Please submit a ticket online and one of our staff will try to address the issue as soon as possible. Account suspensions have been disabled temporarily.

[Velcom @Velcom]

Due to the aggressive behavior by Russia towards Ukraine, our sales department is currently not available. We are uncertain how much longer Support will be able to provide service as well. We are working on trying to make alternate arrangements.

[Velcom @Velcom]

On October 14th at 12:00, Rogers will be performing maintenance. Service will be disrupted for roughly a duration of 2 hours. 100% traffic loss will occur. If the maintenance window is changed we will post updates here.

[Velcom @Velcom]

@RexxMaximus @RogersHelps @Rogers @CTVNews @CBCNews Rogers is correct. Outages are usually sorted same day. Our outages are uncommon, our last outage was several years ago. It does happen from time to time unfortunately. In this case longer than we hoped for. Please see updates at @Velcomcom

[Velcom @Velcom]

@velcomcom 151 front street serves all Rogers customers through out Ontario. From 151 Front our connectivity goes to the Rogers facility. If the connection between 151 Front and Rogers is severed, all our Rogers customer would be impacted. This is what happened.

[Velcom @Velcom]

@velcomcom We could only post updates as new details came in. Most of the time the update was "fiber is being spliced" meaning being patched. We were on stand by requesting updates every hour.

[Velcom @Velcom]

@velcomcom The severe was caused by a construction company from what we understand at this point. They severed 40 fiber lines (again this is information we have at this point). Each fiber had to be patched and tested. It took a bit of time for each repair/testing.

[Velcom @Velcom]

@M32872807 @Ray1677 @Justin_Student @RexxMaximus @RogersHelps @Rogers @CTVNews @CBCNews We have two twitter accounts but will be migrating to @Velcom very soon. All updates were posted here
https://t.co/kaKHT5HZZZ

my apologies.

[Velcom @Velcom]

@ZusGodofThunder Hello all updates were posted here: https://t.co/kaKHT5HZZZ

my apologies.

[Velcom @Velcom]

It seems the outage was being posted to our other Twitter account. You can see all the updates posted at https://t.co/kaKHT5HZZZ

[Velcom @Velcom]

We are experiencing service related issues on our cable network. Our technicians are working to restore services as quickly as possible. We apologize for the inconveniences this may of caused.

[Velcom @Velcom]

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