Vivian Kelly

Journalist. Beauty enthusiast. Neophiliac. Follow me on Snapchat/Insta: vivkelli/vivianpkelly

[Vivian Kelly @vivkell]

@residentadvisor I have tickets to reopening party at @studio338 is this still going ahead given the extended govt restrictions? When will we find out? It's a week away.

[Rt Hon Sir Grant Shapps @grantshapps]

As we move along the roadmap, I’ve challenged @networkrail to make our railways & stations as clean as possible, in support of @DailyMailUK’s Great British Spring Clean.

In that spirit, I visited Hatfield Station to do my bit & pick up litter with station staff👇

#GBSpringClean

[Vivian Kelly @vivkell]

@RockWaterTaxi any indication of when you will be running again? Thanks so much.

[Vivian Kelly @vivkell]

@NutriBulletUK Hi, my Nutribullet has somehow stopped working (it’s leaking) I’ve only had it 1 year 3 months. I got it from John Lewis. How does warranty work? Thank you

[Vivian Kelly @vivkell]

@GALA_Festival any updates on the GALA Festival in May? I can’t find anything on the website x

[Vivian Kelly @vivkell]

@Hermesparcels it won't let me DM you. My order number is: 2342488407857385 - it says slight delay - it was meant to be delivered yesterday. Thank you

[Vivian Kelly @vivkell]

@Hermesparcels Ordered an @ASOS dress for next day delivery - it said it was meant to be delivered yesterday but nothing :( it says 'slight delay'. I have a wedding to go to tomorrow but no dress for it! Please can you help me locate? Help

[Vivian Kelly @vivkell]

Pulled this from the bottom of my Tuna Niçoise Salad from @Pret 🤮 bought this from Cavendish Square branch #nothanks

[Vivian Kelly @vivkell]

@_Railcards is there any indication when more people will be allowed to get a 26-30 railcard? Seems unfair that only some people have it and others do not.

[Vivian Kelly @vivkell]

@vueling I have contacted the European Consumer Centre @UKECC who will be in touch with you. Following that, I will be looking into taking legal action if you do not pay the compensation that is owed to me. Thanks.

[Vivian Kelly @vivkell]

@vueling I have contacted both your Lost & Found departments and made calls to Madrid. I emailed too & no answers from anyone and you have not provided any payments yet I provided everything. The number you provide drops the call. I will be taking this matter further with @CitizensAdvice

[Vivian Kelly @vivkell]

@vueling 3 months ago I had delayed luggage from UK to BCN. I have spent money to send all original documents as requested and details and now your team have ignored me. I want my compensation that you promised and an answer @CitizensAdvice when will I get my money that you owe?

[Vivian Kelly @vivkell]

@CitizensAdvice @vueling Thank you, yes I will be in touch with your consumer department - this is unbelievable and so unprofessional of @vueling

[Vivian Kelly @vivkell]

@IWMDUBLIN hello trying to get in contact but the number has been busy every time can you let me know the quickest and best way to contact you?

[Vivian Kelly @vivkell]

@_Railcards when will you be making the 26-30 Railcard available to those who did not have the opportunity to purchase? When I tried tl buy mine the site crashed.

[Vivian Kelly @vivkell]

@vueling No that’s ok. I went to Barcelona Airport myself and managed to resolve it myself. You have very little info to give your customers, very disappointing - @vueling

[Vivian Kelly @vivkell]

@vueling can you tell me where my luggage is? Yesterday you said it would arrive in Barcelona. @AirportBCN_Info can you please advise if you have recieved this? I have no clothes and no belongings with me and no one has any information for me and my sister.

[Vivian Kelly @vivkell]

@aena @AirportBCN_Info @vueling @Iberia We took the initiative just now to travel to the airport ourselves in hopes that they had them. And they did. I can’t discourage using @vueling enough. The lack of communication and information has been very unsettling and I am just happy we took a chance to get them ourselves.

[Vivian Kelly @vivkell]

@AirportBCN_Info @vueling @Iberia @aena Thank you @AirportBCN_Info ... @aena can you please assist us in finding our luggage? We have a wedding and no belongings with us and it we were told yesterday by @vueling that it was due to arrive on flight VY7827 and be delivered to us last night. The bags did not arrive.

[Vivian Kelly @vivkell]

@AirportBCN_Info @vueling @Iberia I spoke to @vueling 5 times in last 24 hrs and they tell me they are waiting for your confirmation that you have received our luggage from London.They are waiting for your notification. It was due from a flight at 6pm yesterday....