Vrinda Vijayan

[Vrinda Vijayan @vrindavij_91]

@porterairlines I am waiting on the line to speak to someone since the past 2.5 hrs, is someone going to pick the call? This is atrocious!! What the fuck is going on?

[Vrinda Vijayan @vrindavij_91]

@porterairlines I have my booking in pending status even though payment was successful. Departure is on 12th Aug. I tried reaching customer service via phone and the wait time is > 9 hrs which is utterly ridiculous. Can someone please help? #urgent #customercare

[Vrinda Vijayan @vrindavij_91]

@porterairlines Hi my booking is confirmed but my infant is missing from the booking. I made the booking originally for 2 adults and 1 infant. This is ridiculous. Can someone please reach out to me for help?

[Vrinda Vijayan @vrindavij_91]

@Uber @UberEats @Uber_Support And this is the order once the shopper left the store. I’m still waiting for delivery btw. Total went from $53.22 to $64.84. This is bloody atrocious. I am not willing to pay anything more than the original total.

[Vrinda Vijayan @vrindavij_91]

@UberEats @Uber_Support @Uber Explain this math.

My checkout showed an Estimated Total of $53.22 with a $15.62 promo applied. By the time I confirmed (after ONE item went unavailable — fine, that happens), my total jumped to $58.49 and that promo shrank to $6.69.

[Vrinda Vijayan @vrindavij_91]

A smaller cart should never cost MORE. You quietly stripped $9 of savings between screens and hoped I wouldn’t notice. I have screenshots of both. Fix this or refund the difference. #UberEats #BaitAndSwitch
@Uber @UberEats @Uber_Support

[Vrinda Vijayan @vrindavij_91]

So I contacted customer service to complain and they have been seemingly making fun of me, or they are simply stupid. Read the screen recording of my chat below. @lyft @AskLyft made me waste a valuable 1 hr trying to explain to customer service. What a joke.

[Vrinda Vijayan @vrindavij_91]

Hi @lyft @AskLyft
I have serious concerns about the brain power of your customer service agents.
I booked a ride today from a lab nearby to my home. Two drivers were assigned who made me wait and then cancelled the ride. A third driver took me home. I contacted customer service

[Vrinda Vijayan @vrindavij_91]

You guys are robbing customers by offering shitty service for higher prices. You will see customers leaving. @UberEats @Uber_Support I am not going to spend my money on worthless shit offered by you so I demand my money back.

[Vrinda Vijayan @vrindavij_91]

@Uber_Support @UberEats i have proof that even though you state “in store prices” for grocery stores (food basics in this case) you are charging customers more. I want my money back!

[Vrinda Vijayan @vrindavij_91]

What is this drama @UberEats @Uber_Support do you let tour customers (especially those with UberOne) just hang in there awaiting responses? Your help centre on the app is useless and there are no human interactions offered. Publicly shaming you on social media is of no use too.

[Vrinda Vijayan @vrindavij_91]

@UberEats @Uber_Support Do you plan on responding @UberEats @Uber_Support

[Vrinda Vijayan @vrindavij_91]

@UberEats @Uber_Support Still waiting for your response @UberEats @Uber_Support

[Vrinda Vijayan @vrindavij_91]

@Uber_Support @Uber_Support I’d also need the flagging to be removed from my account coz I need to be able to raise requests like these in the future coz Im sure this will happen again thanks to your delivery guys.unlucky for me I’m stuck with a year long Uber one subscription.

[Vrinda Vijayan @vrindavij_91]

@UberEats @UberEatsSupport

Long-standing Uber One customer here and I’m absolutely furious. Your lazy, incompetent delivery drivers treat my grocery orders like trash:

7lb onions → they deliver ONE fucking onion
Bag of avocados → ONE bloody avocado

[Vrinda Vijayan @vrindavij_91]

@Uber_Support @Uber_Support I got a reply a minute after I posted this so thanks for being prompt.

[Vrinda Vijayan @vrindavij_91]

@Uber_Support @Uber_Support

[Vrinda Vijayan @vrindavij_91]

@Uber_Support The in-app response was that a refund cannot be processed. And the chat thread was closed. There is no way of reaching customer care.

Why do you think I’m reaching out here?
Do you guys even have a customer care?

[Vrinda Vijayan @vrindavij_91]

@Uber_Support The order was for two boxes of Greenhouse grape tomato 1.5lb.
The incompetent delivery guy left a receipt. It shows “Hothouse grape tomato” smaller qty for larger price. This is not what I pay Uber eats for. Waste of my time and energy. And this happens every fucking time.