Fahranaz Waliji

The right mix between an introvert and an extrovert. I'll Google the shit out of anything 😁

[Fahranaz Waliji @WalijiFara]

@KenyaPower_Care account number 0050328-04 contact number 0722724595

[Fahranaz Waliji @WalijiFara]

@DTBKenya Since June, multiple branch visits and forms just to update my phone number! Still not fixed. Now I can’t use my debit or credit card. Unacceptable service. Please fix this.

[Fahranaz Waliji @WalijiFara]

@HeinzTweets could you explain why I opened a can of baked beans and found it all black inside?? Heinz is a premium brand in Kenya and this was not expected. FYI within the expiry period

[Fahranaz Waliji @WalijiFara]

@eCitizenKenya I have applied for a certified copy of my marriage certificate since November 2021! And up to now its still showing "records search"! Surely! Ref CV6-WAI59W

[Fahranaz Waliji @WalijiFara]

@Uber_Support @Uber my issue is still unresolved and now I am really concerned about passenger safety on Uber! If the drivers can rob us in broad daylight and you do nothing about it, how can we feel safe using your app?

[Fahranaz Waliji @WalijiFara]

@Uber @Uber Kenya issue:

Paid KES 2,000 cash. App shows only KES 1,020.

Now I’m blocked with a KES 840 “pending” balance.

Money unaccounted for + no resolution = serious trust & safety concern.

@ntsa_kenya
#PassengerSafety

[Fahranaz Waliji @WalijiFara]

@bookingcom you are playing dirty games with your loyal clients!!! Keep asking for the damn details which I keep sharing and yet you are playing dumb! Are your customer service agents really that stupid?????

[Fahranaz Waliji @WalijiFara]

@wasreb We need your intervention! Mamlaka Court has been experiencing water disruptions for over a month now. We are purchasing water almost twice a week! Nairobi Water offices give no reason yet we continue to pay our water bills! We need immediate answers! A/C ref 5106142

[Fahranaz Waliji @WalijiFara]

@SakajaJohnson Mamlaka Court has been experiencing water disruptions for over a month now. We are purchasing water almost twice a week! Your offices give no reason or explanation yet we continue to incur water bills and pay diligently!! We need immediate answers! A/C ref 5106142

[Fahranaz Waliji @WalijiFara]

@NairobiWater For the past month, we have been experiencing persistent and severe water supply disruptions at Mamlaka Court and we are fed up! We need immediate intervention to restore consistent water supply - A/C REF - 510614

[Fahranaz Waliji @WalijiFara]

@KenyaPower_Care Mamlaka Court has been experiencing persistent power cuts for the last two months - almost on a daily basis! Could you please look into this. Most recent ref is 14215595

[Fahranaz Waliji @WalijiFara]

@Gathoronjo1 @C_NyaKundiH Because she was a fraud

[Fahranaz Waliji @WalijiFara]

@GVC_GalaxyOne terrible service!!!! You have been sitting on our visa application reference GX00624262322 since December 23rd! Just sending standard response templates! Very very disappointed!!!!!!!

[Fahranaz Waliji @WalijiFara]

@BRS_Kenya so fed up of dealing with you guys! Its almost impossible to get anything done! Your customer service is useless and doesn't help! How do you expect us to file our returns if you cant assist us!!!!!

[Fahranaz Waliji @WalijiFara]

@ZohoCares can someone urgently let me know what plan I need to upgrade to on Zoho Books to be able to generate invoices in multiple currencies?

[Fahranaz Waliji @WalijiFara]

@KenyaAirways get your act together. Currently checking in for my flight to DRC and there was absolutely no point of checking in online. All flights are queuing together and the service is terrible!

[Fahranaz Waliji @WalijiFara]

@KLM @airfrance please look into my claim reference C-8658623. It was not handled properly and I am expecting some action to be taken.

[Fahranaz Waliji @WalijiFara]

@EGYPTAIR shame on you! your customer service is pathetic!

[Fahranaz Waliji @WalijiFara]

@EGYPTAIR @EgyptAir_Online I am so frustrated dealing with your baggage and customer care department! My bag was lost during my flight from cairo to nairobi and no one is responding to my claim!

[Fahranaz Waliji @WalijiFara]

@SwissportBags @SwissportNews
it’s been 17 days since my bag went missing at JKIA, & I have yet to receive any answers. I’ve asked for CCTV footage to see what happened, but I’m getting no response. As a passenger, I deserve transparency!
@KenyaAirport #PassengerRights

[Fahranaz Waliji @WalijiFara]

@SwissportNews, it’s been 17 days since my bag went missing at JKIA, & I have yet to receive any answers. I’ve asked for CCTV footage to see what happened, but I’m getting no response. As a passenger, I deserve transparency! @KenyaAirport #LostBaggage #PassengerRights