Web Genius

A Genius On the Web

[Web Genius @webgenius]

@maxotel Is there an issue? phones are down and your website is down, we can't ring your number as it doesn't even ring.

[Web Genius @webgenius]

REQUEST FOR QUOTE PLUGIN FOR WOOCOMMERCE https://t.co/gmRRZ13btp

[Web Genius @webgenius]

@sammyjarrett @Telstra Whoops - I should also say when I said 'I need to speak to a 'human' in Australia', I was referencing their online chat bots, I wasn't saying OS staff aren't human! (I have a real problem with them using the Chatbots)

[Web Genius @webgenius]

@sammyjarrett @Telstra Good point Sam, it's not the country people are in that matters to me it's the power they have, the OS staff seem to have very little power to do anything other than restate policy, it's possible a local person would be the same but I suspect the local support are more senior.

[Web Genius @webgenius]

@Telstra Talking to OS telephone support now

[Web Genius @webgenius]

@Telstra Ivy is case manager

[Web Genius @webgenius]

@Telstra Here's case number SR1-1349091041083

[Web Genius @webgenius]

@Telstra It's irrelevant to you, it makes a lot of difference to me

[Web Genius @webgenius]

@Telstra Why are you unable to connect me to someone in Australia, you're a communications company, surely you know peoples phone numbers!
I have one transcript but it has not id numbers on it, the lat chat finished after an hour and no chat log was sent

[Web Genius @webgenius]

@Telstra I have spoken to 4 people about this, all OS, I need to speak to a human in Australia. The last people I spoke to swore they could fix it, was escalated to complaints who said she would call back and never did, another hour wasted

[Web Genius @webgenius]

@Telstra I have just spent another hour talking to your OS 'help' desk, was elevated to complaints, all seemed positive, the girl then said she had to wait on a response from someone else and would call me back, and that never happened. I need a phone number for Australian support, please

[Web Genius @webgenius]

@Telstra I have spoken to overseas support 4 times, they don't get it and simply say they can do nothing about it, I tried calling 1258887 but it too goes through to OS support, I need to talk to someone in Australia.

[Web Genius @webgenius]

@Telstra I received a text from Telstra saying after 3rd December prepaid credit can no longer be used for new subscriptions, Old subscriptions not effected. I have had a Youtube Red subscription for a long time so thought it would be fine but it has now been suspended for non payment

[Web Genius @webgenius]

@Telstra Hi Jess,

Yes I do, can you please tell me who can I call in Australia?

[Web Genius @webgenius]

@Telstra Do you have a phone number for Australian support regarding the change to not being able to create new subscription payments via @Telstra credit? (I've wasted too much time on OS chant and OS phone support

[Web Genius @webgenius]

@Optus
I need to speak to someone about a Staitc IP address, please advise

[Web Genius @webgenius]

@Optus I have had no response at all, do you have an Australian call centre number?

[Web Genius @webgenius]

@Optus So I called that number (O/S call centre) spoke to 4 people, hung up on twice, 45 minutes wasted, what's the next step?

[Web Genius @webgenius]

@Optus Restting password does not work
who can I call?

[Web Genius @webgenius]

@Optus Trying to log into Perks and having no luck