@bluehostsupport In the last 24 hours, I've been on chat 3x (and ghosted all three times) and have sent email (with no response). I will give the direct line a try once I have time to sit on the phone to deal with this. I really do hope to have a better experience.
After nearly a decade together, I get ghosted by Bluehost support when I won't agree to pay more just to get access to my own files. I'm sad. Blue, even. Blue-ghosted, in fact.
I'm pretty sure they connected me to sales rather than tech support. Or maybe there's no difference? After so many years with them, I'm disappointed to find @bluehostsupport treats their customers like this. (I'd be disappointed if I were a new customer too.)
...and then @bluehost followed up this morning with an email telling me that I need to upgrade my plan because my (locked) site has exceeded the limit load. Upgrade my plan for a site I can't access to fix? That makes no sense.