@HiveHelper Hi, there seemed to be an issue overnight 25/26th October with my Hive charger registering the freecharge data. Assuming this was due to clocks changing, it only registered 5kwh but it was definitely more. How do I resolve this?
@HiveHomeUK Hi, is there an end date for the freecharge offer? Or is it a permanent thing? Have a Hive charger already but just waiting on the car to be delivered. Thanks
@HiveHomeUK Hi Hive, I’ve just got my EV and used the Freecharge last night, but it hasn’t come off my ‘allowance’ yet. My Hive account is linked to Allstar (I’m BG employee) will this clash & stop Freecharge from working as intended??
@currys find myself yet again in a situation where you website won’t process gift cards. Then when you try again it says insufficient funds. How do I get this sorted please?? Ideally want to use them in store today
@sainsburys Hi, used your new EV chargers today at the Thurrock store. Chargers say you can redeem Nectar points, but I can’t see how? Do I need an app?
@Halfords_uk bought some Adblue yesterday that I need to return, but once again no email receipt came through. Can I get a refund or will I only be offered a credit note
@riverislandhelp bought something last week and your assistant asked for an email for receipt. I then get an email along the lines of ‘thanks for signing up’ - I didn’t sign up nor did anyone ask if I wanted to sign up to your marketing!
@ArgosHelpers hi, I’ve done a click & collect for a product that said it’ll be in store today but that has now changed to tomorrow. Am I able to collect it from another store today that has it in stock?
@CurrysServices hi, tried to buy something online last night using gift cards, the transaction never went through for an unknown reason but when I try again today it appears the balance has been taken from them. How do I get the balance back on the cards please?