Whenwhyhow

CDP with focus in Mindset analytics and conversational skills profiling, complementing others :-)
Gartner Cool Vendor in CRM Customer Service & Suport 2020.

[Whenwhyhow @whenwhyhow_tech]

After a couple of years after our "death" some of our innovations have not been yet adopted. There is space to improve digital empathy with data.

Our post-mortem with Claude.

https://t.co/8DdiqA4VYm

[Whenwhyhow @whenwhyhow_tech]

@GilangRach @_kbenoit @Charlie79898771 vote what?

[inlytips @inlytips]

Our proposal for banking , enriching push notifications adding value to the customer #CX becoming a casual gamified PFM and capture behavioral micro-reactions to build a customer-mindset profile that future #AgenticAI could use to create "human touch / empathy"
#Money2020EU

[inlytips @inlytips]

Too young & lean new to attend this #Money2020EU but our proposal to banks and fintechs is leveraging the cheapest channel (free), the push notification to add value to the customer, and some gammification to capture microfeedback as foundation of mindset context for #AgenticAI

[inlytips @inlytips]

The point is that #AgenticAI needs data that are not being generated yet. It is not about optimizing traditional data, is to generate the data that could Agents to become empathetic, with human touch.

Inlytips is about this https://t.co/0ZwNLGjqtC

[Whenwhyhow @whenwhyhow_tech]

@inlytips nice approach. We also tried (using another approach) to capture mindset data to create #digitalempathy

[inlytips @inlytips]

Transactions tell you what happened. Mindset tells you who you're dealing with. #AgenticAI needs both — and most deployments are missing the second layer entirely.
https://t.co/87dxD1tG5j

[inlytips @inlytips]

Please, help us filling this brief (and anonymous survey) for Banking/Neobanking/Wealth/OpenBanking vertical
https://t.co/EK6ZxdTwnS

#CX #AI #agenticAI #banking

[Whenwhyhow @whenwhyhow_tech]

@inlytips not exactly in the same way we tried with our CDP, but also gathering data to build mindset-profiles :-)

It is still an underserved space in the martech/cx space.

[inlytips @inlytips]

Explaining https://t.co/K1pwKfxX48 the #preAgenticAI tool to delight customer while gathering behavioral data for your Agents.

[inlytips @inlytips]

You increased your AI budget. So did everyone else. But CX impact is barely moving. The gap isn't the technology; it's the missing customer context underneath it.

#AgenticAI needs #preAgenticAI and preAgenticAI can leverage your customer #CX

https://t.co/oliXsCaRfo

[Whenwhyhow @whenwhyhow_tech]

Unfortunately bootstrapping not always work as B2B sales cycle of innovative platforms is painful.
We stopped the activity some time ago but we see that our "ideas" are not still added to CDP/DXP solutions.
Our ideas could leverage your platform & our networks are open. Know more

[Whenwhyhow @whenwhyhow_tech]

And even go beyond...conversational makes feasible and soon mandatory the empathy and empathy it is not only about language but mindset understanding.
https://t.co/7CBGX4gfG2

[Whenwhyhow @whenwhyhow_tech]

And even go beyond...conversational makes feasible and soon mandatory the empathy and empathy it is not only about language but mindset understanding.
https://t.co/7CBGX4gfG2

[Whenwhyhow @whenwhyhow_tech]

There is too muy hype about #ChatGPT, a very interesting tool fulfilling the conversational "what" but remember conversational P2A UX is also about "when" (the right moment), "why" (the context) and "how" (length, pauses, etc according to end client skills). Conversational #CDP

[Whenwhyhow @whenwhyhow_tech]

@WeAreIntentHQ The "mindset" profiling needs to combine 1st party data (what customer does) with 4th party data (what happens in the world, the contexts) to understand the customers whys and whens 😉

[Whenwhyhow @whenwhyhow_tech]

There is too muy hype about #ChatGPT, a very interesting tool fulfilling the conversational "what" but remember conversational P2A UX is also about "when" (the right moment), "why" (the context) and "how" (length, pauses, etc according to end client skills). Conversational #CDP

[Whenwhyhow @whenwhyhow_tech]

2/2 Here we explain how. We can act as satellite CDP to enrich main CDP profiles.
https://t.co/Xz0roJSMab

[Whenwhyhow @whenwhyhow_tech]

Interesting this artible by @FinancialBrand
In our opinion, behavioral experimentation required model external environment with 4th party data and combine with 1st party data to understand the "whys" of customers. 1/2

https://t.co/VycZZ74cUv

[Whenwhyhow @whenwhyhow_tech]

Gartner predicts that chatbots will become primary customer service channel in 2027. Are CDPs ready for that or they are too focused in web / app data collections, cookies, identity resolution?
Whenwhyhow is a CDP "conversational and 4th party data first"
https://t.co/wdLoADlOrY

[Whenwhyhow @whenwhyhow_tech]

Finally the gamechanger. Conversational commerce becoming mainstream. Time for web/app tools (analytics, CDP, DMP) to reinvent themselves or expand to profile chat skills to help to deliver unique/personalized UX in this new channel. Our #CDP has in-built chat-skills profiler 1/3