Coming Soon!
the pre-AgenticAI insight gamification platform to improve CX and make it easier for AgenticAI to add digital empathy.
10th May we will be live.
@insideronehq@HandeCilingir@forrester Very interesting talk. Most of marketers are not yet ready because know about AgenticAI limitation. 1st party data is not enough to create "human touch / digital empathy". Needed tools to build mindset-context while delivering something improving casual CX some #preAgenticAI
Our proposal for banking , enriching push notifications adding value to the customer #CX becoming a casual gamified PFM and capture behavioral micro-reactions to build a customer-mindset profile that future #AgenticAI could use to create "human touch / empathy"
#Money2020EU
Too young & lean new to attend this #Money2020EU but our proposal to banks and fintechs is leveraging the cheapest channel (free), the push notification to add value to the customer, and some gammification to capture microfeedback as foundation of mindset context for #AgenticAI
@albz_marocchino True, but even the ones leading AgenticAI for customer services are stuck to 1st party data, the transactional data, half-blinded to understand customer mindset and respond with empathy / real human touch.
The focus is biased towards LLM quality forgetting the data types needed
@McKinsey IMHO, overoptimizing agents with not-the-key-data will not lead to the desired digital empathy / human touch.
Needed #preAgenticAI to build the customer-mindset data.
The point is that #AgenticAI needs data that are not being generated yet. It is not about optimizing traditional data, is to generate the data that could Agents to become empathetic, with human touch.
Inlytips is about this https://t.co/0ZwNLGjqtC
Agentic orchestration layers allow AI agents, enterprise systems, and data connections to work together across functions.
As cognitive bottlenecks shrink, that allows decision-making to speed up, coordination to improve and new operating models to form. https://t.co/0to4HC26cu
Transactions tell you what happened. Mindset tells you who you're dealing with. #AgenticAI needs both — and most deployments are missing the second layer entirely.
https://t.co/87dxD1tG5j
Please, help us filling this brief (and anonymous survey) for Banking/Neobanking/Wealth/OpenBanking vertical
https://t.co/EK6ZxdTwnS
#CX#AI#agenticAI#banking
@cxtodaynews True, this is why provoked microfeedbacks from free/cheap channels (push notifications) allow to create evolving mindset profiles to be used as source of truth by #AgenticAI
Please, help us filling this brief (and anonymous survey) for Banking/Neobanking/Wealth/OpenBanking vertical
https://t.co/EK6ZxdTwnS
#CX#AI#agenticAI#banking
You increased your AI budget. So did everyone else. But CX impact is barely moving. The gap isn't the technology; it's the missing customer context underneath it.
#AgenticAI needs #preAgenticAI and preAgenticAI can leverage your customer #CX
https://t.co/oliXsCaRfo