A customer constantly dealing with this airlines. First, they delayed her luggages for 20 days. Now, cancelled her return flight and gave $30 for refund.
I fill feedback forms for customer service to reach me out but I even cant get confirmation email of my feedback form with case number etc. Anyone experienced this? What is the best way to reach out to Customer Service? (The company: the worst one: @lufthansa)
@Flight_Refunds
How can, an intelligent person to get my baggage compensation from a company like @lufthansa- imagine, I not realize that I cancel my flight? I can write and read. I can certainly understand what form I fill. And @Lufthansa_DE@Lufthansa_USA claim I cancel my flight. RIDICILOUS.
This process starting from August, made me believe that this is possible: a customer service with all my information cancelled my flight. There is no proof that I did this, as well as there is no proof they did not do it! @lufthansa@FlightGlobal@Flight_Refunds@Lufthansa_DE
@lufthansa@Lufthansa_DE@Lufthansa_USA CANCELLED MY FLIGHT WITHOUT MY PERMISSION. It was in 4 months, and they claimed I cancelled it. They refunded(!!) me $30 for the ticket I paid $1000 both ways. The customer service only says that I filled the form. They CANNOT prove it!
They think their customer service on phone know anything. @lufthansa@Lufthansa_USA@Lufthansa_DE
I think luftansa picks random people everyday from street to do this job. They have no control over any system. It is a total shame.
@lufthansa you are impossible to reach! I cant wait no more for my return flight. The prices are getting crazy. Help me right away! @Lufthansa_DE@Lufthansa_USA
Customer agents are chosen just right for this arrogant company. I called another customer service to notify this, and only thing I heard was "I am sorry". You cant just be sorry. You have to pay the penalty and solve problems. #lufthansasucks
One time, I am humiliated by a customer service @lufthansa@Lufthansa_DE@Lufthansa_USA@lufthansaNews. He made fun of my language, and I heard laughter in the background room. I hope he experiences the same frustration one day.
I have directed to the wrong phone numbers by @lufthansa customer agents so many times. That's their tactic. When they cant actually reply you or assist you, they will give you wrong number to get rid of you. Cheap tactics @Lufthansa_USA@Lufthansa_DE You can do better!