Willie Lok

Senior Product Director at FanDuel, Jazz pianist, music production noob, and dad to a precious 8 year old diva. I think and speak for myself.

[Willie Lok @willielok]

@Vitality_UK why are you ignoring my DMs now? It’s been over 12 working days now since you logged the ticket about not being able to log into the app. As a new customer, it’s worrying to see how many complaints there are about this, have I got this to look forwarded to…

[Willie Lok @willielok]

@BritishGasHelp what’s the quickest way to pay my £0.01 bill that I received out of the blue today for a bill in 2020?

[Willie Lok @willielok]

@eon_next looking to swap to Next2Yearv18 but only want it to start from 1st April, unfortunately no option online to delay the start date. Help? 🙏

[Willie Lok @willielok]

@LNER I’ve spent more than an hour trying to upload PDFS and JPGS to claim my delay refund… none of them work and I keep getting an error message saying I can only upload PDFs, JPGs or PNGs. Live customer chat keeps getting disconnected…. Help?

[Willie Lok @willielok]

@johncutlefish T: “but regardless, we still want predictability... actually, just give us a Gantt chart”

[Willie Lok @willielok]

@draliceheng @ForsythMusic 🤔 realistically... potentially never ☹️😫

[Willie Lok @willielok]

Waited over 20 years to finally own a real piano again, playing Chopin never felt as emotional. #fridolin #piano @ForsythMusic

[Willie Lok @willielok]

@unharmonic ... is typing

[Willie Lok @willielok]

@Kerryda @ABRSM Thanks for the response Kerry. There must be a bug with the website? Today there’s a new slot that’s been made available (32 mins), I only need 12 mins as my daughter is doing grade 1, and it still won’t allow me to book it.

[Willie Lok @willielok]

@ABRSM your website is showing available dates for me to book a grade 1 piano performance in April, but none of the available slots work. Can you help please.

[Willie Lok @willielok]

@cagan thoroughly enjoyed the webinar thank you! I'm a Product Manager building central platform capabilities. I collaborate not only front end PMs, but also all the downstream teams to prioritise our work. In this model, is falling into a "featured product team" inevitable?

[Willie Lok @willielok]

@zingbasil_barry Ha! No 😬

[Willie Lok @willielok]

Here’s how #COVID19 has affected my #selfawareness today

1. I got on the x-trainer at the gym and someone who was next to my machine got off to use the same machine few meters away to keep some distance. Would you do the same, and even more so if the person was oriental? 🤔

[Willie Lok @willielok]

2. We’re nearly running out of loo rolls at home, so do my normal shop, and got two packs, like I always do. I’m conscious that people are starring, and might think that I’m panic buying... but really folks, we just need to wipe our bums after a $%#t. Why do I feel guilty? 🤔

[Willie Lok @willielok]

Some solid wisdom we can apply in the workplace

[Barack Obama @BarackObama]

Before arguing with friends or family around the Thanksgiving table, take a look at the science behind arguing better. And it'll never hurt to try this: "Listen to people, get them to think about their own experience, and highlight your common humanity." https://t.co/AZC9kpqoqx

[Willie Lok @willielok]

@draliceheng He “sped off the scene whilst swearing at me”. I would have if he had stopped 🤬

[Willie Lok @willielok]

To the cyclist who jumped the red light at high speed, knocked my arm, sped off the scene whilst swearing at me.... thank your lucky stars that I’m not a little child crossing that main road, and that I have ninja speed reactions #cycling #crime #leeds

[Willie Lok @willielok]

It’s really really hard work at #uxlive #uxlivelondon especially this bit....

[Willie Lok @willielok]

Great day at #uxlive #uxlivelondon ending with a fun talk on being a great manager and leader by @MonalChokshi who I know is biased towards UXR given where we are 😆I would just add that there are other roles that share similar attributes 😏

[Willie Lok @willielok]

Difference between East and Western cultures 😂 #uxlive This made me lol #cultural