@Telstra can someone please explain why there is no one answering calls in your call centres... on the phone for over an hour twice now and then the line goes dead...
@flightcentreAU It was an online booking. I replied to an email from the consultant yesterday at 8:47am and then again today and are yet to receive a response. Understand that everyone is busy but when I to fly tomorrow I would think it would be a priority
@flightcentreAU can you please advise what the process is now that the government has stopped all overseas travel? I am still waiting for a response from the travel agent with regards to my credit. What is the procedure now that the ban is in place? Was to fly out this Friday!
@Qantas booked to go to LA this Friday and now being told the $380 I paid for the upfront seats will not be part of my flight credit voucher! Disappointed enough to not be able to meet my daughter in Mexico and holiday with her! Have saved for 12 months for this!
@RealBatguy@Qantas I called flight centre as is booked through them (never will again) and was told the seat cost will not be refunded or added to the credit if I choose that option. On the phone now to covermore insurance and hoping I can claim the whole lot through them
@Qantas Just called about this to find out that the $380 I spent on upgrading my seat is not included in my refund. Would have thought it would be considering Iโm not cancelling my trip! I have no choice in the matter! @Qantas can you please explain why this is the case
@FOXTEL_Help Tried changing my planunfortunately the guy spoke to had no clue what he was doing. Seems you reward new customers not those who have been loyal for 8 years! Passed me onto someone else who was just as useless and either wasnโt listening or didnโt understand. Plan now cancelled