William K Kunkle Jr

[William K Kunkle Jr @wkkunkle]

@PNCBank_Help Sent. This is not just isolated to my account so don't focus on that - it's a wider issue with your email alerts. I am getting some but not all of them .. so it's not my mail provider blocking anything. It's PNC failing to send them properly. Thanks.

[William K Kunkle Jr @wkkunkle]

@PNCBank_Help Email alerts stopped working at 3:07 AM ET. I received 1 of 2 deposit alerts via email (received both via text message). Then authorized transaction alerts never came via email, just text, as well as others I have set up. Not just my account - have asked others.

[William K Kunkle Jr @wkkunkle]

@vineyardvines Does anyone do support? Called several days ago and your overseas rep was useless and hard to understand. Sent email the same day .. no reply. Sent follow up, no reply. Tried Facebook Messenger - no reply. Now trying here on X. Would appreciate help!

[William K Kunkle Jr @wkkunkle]

Package was to be delivered today. Arrived at 2:10 am in hub that is 3 hours away from the delivery hub and has never moved since (no processing scans, no movement scans, nothing). Package is already 2 days late. Can you contact the Hub and find out if they plan on moving pkg?

[William K Kunkle Jr @wkkunkle]

@DisneyGiftCard Need actual help and need this "hold" lifted IMMEDIATELY so I can add the card to https://t.co/Haj6I7TlE0 and transfer the funds to another card to get out of this nightmare! Can someone in the US actually help me?

[William K Kunkle Jr @wkkunkle]

@DisneyGiftCard Your overseas reps are useless. Bought a gift card and your system has a HOLD on it for some reason. Called over 14 hours ago and again minutes ago. Was told the request to remove the hold was expedited but I should call a third time in 30-60 minutes to check.

[William K Kunkle Jr @wkkunkle]

@AskCapitalOne Are you going to do anything or just tell me to call? That's the typical response and I waste an hour or more on the phone with an overseas rep who can't think beyond a script and can't understand me. This is not a "me" issue - all 3 alert types stopped working at the same time

[William K Kunkle Jr @wkkunkle]

@AskCapitalOne Alerts for credit card seem to be broken again ... this happens at least once a month ... all alerts such as "instant purchase notification" just randomly stop working for a day or two ... they were find earlier today ... now nothing for two transactions in a row

[William K Kunkle Jr @wkkunkle]

@8vcmz26gc5 @MSFT365Status But it's not all emails being lost ... some come through and others never arrive. Very concerning those that don't come in are just lost to never be seen again because they are lost in limbo with your system down ...

[William K Kunkle Jr @wkkunkle]

@8vcmz26gc5 @MSFT365Status Wondering the same. Missing emails I know should have come through (order confirmations, etc.) ... tried emailing myself from myself and it never came through either ... issue isn't just logging in as their system status message says ... it's also emails not being received.

[William K Kunkle Jr @wkkunkle]

@MSFT365Status It's not just the inability to login. I can login fine ... but I'm not getting emails. Will they be sent at some point are they all just going to be lost? I can't even email myself - I sent two emails from my account to my account and they never showed up as received.

[William K Kunkle Jr @wkkunkle]

@dunkindonuts Great email devaluing the rewards starting in October. Time to spend my points before they are worthless AND expire. Great changes … if looking to lose loyalty. Average increase of 100 pts for each reward item … wow.

[William K Kunkle Jr @wkkunkle]

@AskCapitalOne Sent. But this isn't specific to my account - I was told it is confirmed to be an issue system-wide ... so you should be able to follow-up on it since it's not confidential to my account. When will it be fixed?

[William K Kunkle Jr @wkkunkle]

@AskCapitalOne give it about 4 hours and if not fixed, call back in. I rely on alerts and it may or may not be identified and fixed is the solution? Awful service. This is the third time in 3-4 months I've had alert issues but normally at least email ones work - not today (3/3)

[William K Kunkle Jr @wkkunkle]

@AskCapitalOne and they think others are having issues so they'll open a ticket to Backend Support. I asked to be updated when issue is found and resolved and they won't let me know if an issue is found or not and since it seems to affect more than just me, I was told to (2/3)

[William K Kunkle Jr @wkkunkle]

@AskCapitalOne Alerts are not working right today (some transactions send them and some don't). Not even getting "payment scheduled" alerts. This is via text, email, and push. Spent 30+ minutes on the phone with Digital Support to be told they asked some coworkers (1/3)

[William K Kunkle Jr @wkkunkle]

@CapitalOne They won't let me know if an issue is found or not and since it seems to affect more than just me, give it about 4 hours and check and if not call back in. I rely on my account alerts and it may or may not be identified and fixed is the solution? Awful service. (2/2)

[William K Kunkle Jr @wkkunkle]

@CapitalOne Alerts are not working right today (some transactions send them and some don't). Spent 30+ minutes on the phone with Digital Support to be told they asked some coworkers and they think others are having issues so they'll open a ticket to Backend Support (1/2).

[William K Kunkle Jr @wkkunkle]

@ecobee None of my thermostats can connect to https://t.co/aoadP4GSyt since your maintenance concluded … they say they are on wifi but can’t connect to your servers! This is ridiculous!

[William K Kunkle Jr @wkkunkle]

@ecobeeStatus None of my thermostats can connect to https://t.co/aoadP4GSyt since your maintenance concluded … they say they are on wifi but can’t connect to your servers! This is ridiculous!