@iamstephenwest Listened to this today with my 11yo and got to talk about how they are transitioning from dependant on us to Independant. Great learning lessons. Thank you.
Also made me wonder how outsourcing more and more support to AI changes our collective understanding of community support
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@shaunking I mean cool. I think a lot of things. WHY do you think 4% of his supports...? Reliable sources appreciated. If you would also site the success rate of your past insights, that would be great too.
@tottinge I use user stories because it allows to communicate business and customer value while leaving the implementation recommendations to my technical partners.
Amazing to see how @Clover_Health is driving value for members and clinicians amidst COVID-19, especially in one of the epicenters in NJ. Through combined efforts with @salesforce, Clover is able to keep members safe, informed, and connected to clinicians.
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