WOCAS

Solution provider for #CXManagement. Embrace #VoC & #VoE, tackle the demand for service at the root and go for #contactreduction #selfservice & effortless #CX!

[WOCAS @wocas_com]

No chance of getting past 😉
#cctr #IVR #future #cartoon #custserv

[WOCAS @wocas_com]

Happy New Year, everyone!🎆
In case #risk minimization is among your #resolutions for 2020 – here’s one easy way to go... 😉#hny #sales #cartoon

[WOCAS @wocas_com]

#wocas #app #collaboration

[WOCAS @wocas_com]

Yet another one struggling with #GDPR:

[WOCAS @wocas_com]

Ultimate insider tip for call agents:
#AHT #cctr #custserv

[WOCAS @wocas_com]

Ein #Event perfekt für alle, die nicht nur reden, sondern MACHEN wollen: #Digitalisierung GANZ KONKRET am 14. & 15. November in Feusisberg (CH). 💪Es gibt noch freie Plätze!

Mit dabei: Florian Kunze, @Sophie_100mark @mtgorog und @ralfgrafberlin 😎

https://t.co/mCKHGLt6Jh

[WOCAS @wocas_com]

Don’t confuse frontline with frontline… ;-)
#chatbots #frontline #custserv #cartoon

[WOCAS @wocas_com]

How to ruin the #customerjourney step by step... #CX #nofrills #travel #cartoon

[WOCAS @wocas_com]

@ralfgrafberlin 😎

[audiomaster @ko3punkt0]

Kundenservice-Mitarbeiter fragen spart Marktforschung, berichtet Ralf Graf von @wocas_com #CED2019

[WOCAS @wocas_com]

Never underestimate the power of Customer Journey Mapping – you will probably be as surprised as your customers! 😉😵

#CX #customerjourney #painpoints

[WOCAS @wocas_com]

Wir freuen uns drauf! #CED2019 #gevekom

[gevekom GmbH @gevekom]

Kommende Woche findet nach langer Vorbereitung der Customer Experience Day 2019 #CED2019 im HeadOffice der #gevekom in #Dresden statt. Es werden wieder zahlreiche Gäste erwartet u. a. aus dem Hause #auranatura und #mytoys

[WOCAS @wocas_com]

Though rumors indicate customers in Germany are currently facing a "no service" experience, last week’s statement clearly shows that #Tesla is heading in the right direction: Eliminating the need for service is the road to raving fans!
#BSINS #bestserviceisnoservice #ElonMusk

[WOCAS @wocas_com]

Find out more on our website: https://t.co/lObnBv5CgH

[WOCAS @wocas_com]

How can we avoid too many surveys? - Instead of asking customers, why not asking our employees?#frontlinefeedback #voe #EmployeeEngagement

[Axel Löber @axelloeber]

Insights into the daily struggle to enhance Customer Experience at our @EON_SE_en Employee Forum with great minds from @Allianz_Group, @AmericanExpress, @Genesys, @METRO_News and @TelenorGroup as part of the @NPSLoyaltyForum in Essen.

[WOCAS @wocas_com]

Talking about “Moments of Truth” in Customer Journeys… literally!
#CX #customerjourney #momentsoftruth #travel #flight #customercommunication #truthhurts #cartoon

[WOCAS @wocas_com]

Report CX issues on the go! Our mobile app is well on the way.
Thoughts? Ideas? Improvements?

#wocas #mobile #app #announcement #sneakpreview #voc #feedbackmanagement #ideamanagement

[WOCAS @wocas_com]

Very inspiring article by @annettefranz via @Forbes
#CX #CXstrategy #customerfocus #ROI #customercentric https://t.co/62XZKdi0ti

[WOCAS @wocas_com]

On a scale from 1 to 10 – how tired of surveys are you? 😂

#surveys #cx #cartoon

[WOCAS @wocas_com]

Worth reading! Three Attributes of Best-in-Class Customer Listening by @Amanda_CXfromCA via @customerthink #voc #voiceofthecustomer

https://t.co/sjXQfmlWav

[WOCAS @wocas_com]

Good news! Soon your employees in stores, agencies and field offices will be able to share their feedback on customer issues more easily than ever - via the brand new #WOCAS #App. Stay tuned!