Willem Pieterson

Innovation, tech & organisation @
Pieterson, Ltd. &
Center for eGovernment Studies

[Willem Pieterson @wpieterson]

@LeShuttle_Help any idea when R5 from Calais to Folkestone will actually leave? The site says it should have departed, but we’re still here

[Gebruiker Centraal @GebrCentraal]

Kijk óf luister onze nieuwe vodcast over omnichannel! @wpieterson in gesprek met @zakiaboucetta, Jesse Leemput en Bjorn Dirkse. https://t.co/TiP8l3V8qG #Omnichannel #Dienstverlening

[Willem Pieterson @wpieterson]

@LifeInKilburn @SkyNews @thameswater Nw105st no water

[Gebruiker Centraal @GebrCentraal]

‘We moeten op zoek naar een mix tussen digitaal en menselijk contact', aldus @wpieterson https://t.co/4LRzdmxCiL #Overheidsdienstverlening #DigitaleOverheid #MenselijkeMaat

[Willem Pieterson @wpieterson]

@AngeloBudino @easyJet This was one of the reasons for me to stop my EJ+ sadly, since I liked it conceptually.

[Willem Pieterson @wpieterson]

@easyJet your website says @Schiphol has FastTrack security for plus members, but Schiphol security disagrees. Who's right? #confused

[Willem Pieterson @wpieterson]

@virginmedia Yeah. Not much better and the team is useless see also: https://t.co/41Kt6F5B4s

[Willem Pieterson @wpieterson]

@virginmedia

[Willem Pieterson @wpieterson]

@virginmedia Third day running! When will you fix this @virginmedia

[Willem Pieterson @wpieterson]

@virginmedia You mean the service checker that currently appears to be down? Lol and we had an engineer working yesterday, but this problem seems much wider than just our postcode.... Please fix it.

[Willem Pieterson @wpieterson]

@Eurostar @EurostarUK care to tell us what is happening #garedunord

[Willem Pieterson @wpieterson]

just when you think @Hermesparcels or now #evri is the most useless delivery company, you get to talk to @DXdelivery where there is nobody to chat, no online tracking and a phone rep who has no info. Why are these companies so useless? You would expect #trackandtrace to be better

[NIHB @nihb_wereldwijd]

Woon, werk of studeer je buiten Nederland? Deel je ervaringen met de dienstverlening van de Nederlandse (Rijks)overheid. Doe voor 31 maart 2022 mee aan dit onderzoek. https://t.co/rVst0TPRAZ #overheid

[Stichting Grenzeloos Onder Een Dak @StichtingGOED]

Voor iedereen die in het buitenland woont, werkt en/of studeert. Deel je ervaringen met de dienstverlening van de Nederlandse (Rijks)overheid. Doe voor 31 maart 2022 mee aan dit onderzoek. https://t.co/BIEfkS927S

[Willem Pieterson @wpieterson]

This is an odd experience as a somewhat subject matter expert, but I don't think I've ever had as many 404s on a government site as on my new council's. @Brent_Council this not a very good experience. #servicedelivery #channelstrategy #multichannelmanagement

[Willem Pieterson @wpieterson]

Campagne voor het nieuwe Nederland Wereldwijd (https://t.co/V2rS85OM46) zojuist gelanceerd #loketbuitenland @MinBZ @247BZ

[Willem Pieterson @wpieterson]

Interesting experience of how I ordered some parts from @CCLcomputers and they send me extra parts that I did not order. I was kind enough to notify them of their mistake and now they want me to jump through hoops and pay to return the item to them #idontthinkso

[Willem Pieterson @wpieterson]

When will #realestate companies realise that a slideshow of pictures does not create a "virtual tour"? For example looking at you @CameronsStiffCo

[Willem Pieterson @wpieterson]

Whomever designed the #Census2021 questionnaire needs to do a course in survey design. What a terrible experience @Census2021 #stillhappytoparticipate

[Gebruiker Centraal @GebrCentraal]

Waarom, vraagt @LarissaZegveld zich af, lukt het maar niet om als overheid op één domeinnaam-extensie over te gaan? Het VK heeft https://t.co/KTFP2MLgTO, Italië https://t.co/WabH6viXU1, maar de Nederlandse overheid heeft een wirwar aan domeinnamen. https://t.co/0EIMHG8IEU