Michael Franco

Word worker, science lover, giant-poodle owner. Writing about the seen and unseen world for Gizmag.

[Michael Franco @writermfranco]

What do you do if someone asks for a refund on a package that's taking over 3 months to arrive and your customer asks for a refund? You just move the delivery date and refuse! Nicely done @WishShopping. Way to lose a customer for life over a $9 order.

[Michael Franco @writermfranco]

10 things you need to know today: June 28, 2020 in o
https://t.co/dXhbNV2ZAH

[Michael Franco @writermfranco]

@JessicaBoddy @PopSci Hi Jess. Emailed you about getting spacey. I hope we get a chance to work together!

[Michael Franco @writermfranco]

@Ticketmaster You double-charged me for an event in Dec. I've been trying to get my money back for months. Today I got an email saying that you won't refund my money because the event is over. That's like saying "we stole your money, you didn't catch it, so now we're keeping it."

[Michael Franco @writermfranco]

@PNCBank_Help I was double-charged on my cc for a Ticketmaster event. I got a note from you saying that you can not reverse the charge because it's was paid. What kind of nonsense is this? Of course the charge was already paid -- that's how I found it on my credit card statement!

[Michael Franco @writermfranco]

@wheresKR Hey there. The link in your article to the MA declaration returns a 404 error, and the link to the senator says that the SBA MIGHT limit the EIDL to $1000 per employee. The SBA site makes no mention of this cap, and you guys seem to be the only outlet reporting it. What's up?

[Michael Franco @writermfranco]

@PNCBank @Tajg918 I called and it sounds like the only available option was to keep paying or get hit with interest. A shame PNC isn't taking the same steps as other financial institutions and giving customers true relief.

[Michael Franco @writermfranco]

@PNCBank_Help None of your phone numbers are working! Whats up?

[Michael Franco @writermfranco]

@USATODAY What this means is that all of the @Airbnb hosts are losing all the money because they're not reimbursing the hosts. It's nice that some travelers won't need to pay a penalty, but this could ruin those people who rely on AirBnB rentals as a significant part of their income.

[Michael Franco @writermfranco]

@TechCrunch @etherington Yeah -- and they're making the hosts suffer all the loses.

[Michael Franco @writermfranco]

So @Airbnb is allowing guests to cancel their reservation without any penalty. What that means is that the host loses all of the money and the guest loses nothing. Nice for the guests -- really kind of crappy treatment of the hosts. How about AirBnB stepping up and sharing?

[Michael Franco @writermfranco]

Think it's been #OneYearTooMany? Let it show with this high-quality shirt from new brand Musewear. https://t.co/y6yGJqXxhy

[Michael Franco @writermfranco]

Mars winter forecast: Floating CO2 blocks, spontaneous pit formation https://t.co/1r3Lop431H via @nwtls

[Michael Franco @writermfranco]

Are dangerous chemicals accumulating in our toothbrushes https://t.co/kKSQCbmH7M My story for @nwtls

[Michael Franco @writermfranco]

Ozone layer under attack again says new study https://t.co/h8mM38m60b via @nwtls

[Michael Franco @writermfranco]

@nwtls @UCLAnewsroom

[Michael Franco @writermfranco]

Black tea found to shrink guts by working inside them https://t.co/cpCR025Tfx My story for @nwtls

[Michael Franco @writermfranco]

Our biggest fans this week: @HIV_Insight, @Prison_Health. Thank you! via https://t.co/CBVy8OxYt1

[Michael Franco @writermfranco]

X-ray shield lets researchers look in worms for cancer clues https://t.co/nbjvWxHVFk My story for @nwtls

[Michael Franco @writermfranco]

@SteveKamb What book?