Yraa Margaux

[Yraa Margaux @y_yraa]

@Rosario_D04 Agree! dapat priority din talaga nila yung stability ng app at responsiveness ng customer service.

[Yraa Margaux @y_yraa]

Grabe, March pa pala tapos hanggang ngayon wala pa ring resolution? Tapos closed na agad yung tickets without any clear result. Ang hirap naman niyan.

[MINWONU @glnncley]

@mayaofficialph hi, march pa po yung concern ko until now walang usad, sa dalawang ticket na inissue niyo, naklagay closed without results? where do we send email para ma-cc ko po yung BSP. thanks.

[Yraa Margaux @y_yraa]

@ChezuuKimbap @mayaofficialph @BangkoSentral Delayed transactions are already stressful, pero mas nakakainis kapag walang clear explanation kung nasaan na yung pera.

[Yraa Margaux @y_yraa]

@GanRebueno @mayaofficialph 3 days without access is definitely not convenient. Financial app yan, dapat mas reliable at mabilis ang resolution kapag ganitong issue.

[Yraa Margaux @y_yraa]

Customer service is supposed to make things easier, not add more stress. 🤷🏻‍♀️

[Ry ✨ @ryryryry16]

MAYA PH - (#1 digital banking kuno? Baka worst kamo) Nakakaloka kayo shutaaa. @mayaofficialph

A THREAD 🧵:

[Yraa Margaux @y_yraa]

@jovenj_ Awareness man yung intention, dapat aware din sila na pwedeng malito ang users kapag official naman yung platform ba ginamit.

[Yraa Margaux @y_yraa]

@jeonkvsgf @mayaofficialph Grabe, same problem. Minsan saka lang dumarating yung OTP kapag expired na.

[Yraa Margaux @y_yraa]

Convenience ang promise nila, pero paano kung pati OTP hindi mo maaasahan? Nakakaubos na rin talaga ng pasensya.

[ally (˶˃ ᵕ ˂˶) @allyjth]

@mayaofficialph WTH is up??? i cannot receive an otp!!! 🫩

[Yraa Margaux @y_yraa]

Digital banking should make transactions easier, hindi yung bawat transfer may kasamang kaba.

[MoniQue FacUndo @moniquefacundo]

anyare @mayaofficialph?
ayaw magload ng savings di makapagtransafer sa wallet. mag oorder ako sa tiktok 🙄

[Yraa Margaux @y_yraa]

@_LSMNC_ @mayaofficialph Hahaha totoo. Ang efficient nila kapag kaltas, pero kapag customer ang may concern, biglang “please wait 7 business days” tapos minsan mas matagal pa.

[Yraa Margaux @y_yraa]

Nakakadismaya kapag simpleng paghingi ng assistance nagiging sobrang komplikado.

[seej | ꕤ •ᴗ• @jjong_meow]

@mayaofficialph hello do you guys have an email i need help. I cant access the help center of my account through app because I can’t receive the otp to open it

[Yraa Margaux @y_yraa]

@etZev23 @mayaofficialph Ramdam ko yung frustration mo. Ang hirap kapag AI lang ang paulit-ulit na sumasagot tapos wala namang actual resolution.

[Yraa Margaux @y_yraa]

Imagine may urgent payment ka tapos bigla kang hindi makalogin. Hindi lang inconvenience yan, actual disruption yan sa finances ng tao.

[Chyyyyy SAW 17 ON JANUARY 19!!!! @KaTkAtChY]

@mayaofficialph Hi Maya Team.

I cant log in to my account and already did basic trouble shooting for it. I sent a DM for more details of my concern (with pictures)

I hope you can assist me as I have bills to pay.

[Yraa Margaux @y_yraa]

@JenArchiel Dapat mas pagtuunan nila ng pansin ang support experience kasi sobrang hassle ng ganito para sa mga normal users.

[Yraa Margaux @y_yraa]

@Carl_07Benedict Agree. Pera ng users ang nakataya kaya hindi dapat sobrang tagal o komplikado ang verification or pag upgrade acc.

[Yraa Margaux @y_yraa]

@cassyxphoria @mayaofficialph Hindi lang inconvenience 'to, it's a security issue. Users deserve better.

[Yraa Margaux @y_yraa]

@m0onrivers @mayaofficialph Ang expectation sa digital banking ay convenience, pero sa ganitong experience parang mas napapahirapan pa ang users.

[Yraa Margaux @y_yraa]

Hindi lang inconvenience ito, access sa sariling pera ang usapan. Tatlong araw na walang solusyon, sobrang disappointing neto.

[cyn *ೃ༄ @hyacinthesiz]

ano @mayaofficialph sainyo na ‘yang funds ko? tatlong araw na ako ‘di maka-log in after niyo ipa-update info ko💀

[Yraa Margaux @y_yraa]

@choivernons @mayaofficialph Nakaka-disappoint na kailangan mo pang magtanong publicly para malaman kung paano makaka-contact ng support. Dapat mas accessible yung customer service nila.

[Yraa Margaux @y_yraa]

@yezzer___ Nakaka-worry na sunod-sunod yung complaints tapos parang users pa mismo naghahanap ng sagot online kasi hirap makakuha ng clear response.