Yleana Murray

Runner, scuba diver and avid traveller. On a mission to discover the undiscovered through the lens of a rainbow sunset

[Yleana Murray @yleanam]

@simonmontefiore @matthewsyed Always an objective view @matthewsyed Hopefully the BBC will learn from their mistakes and make the necessary changes in the organisation.

[Yleana Murray @yleanam]

@VirginAtlantic I did and I received the invoice. Thank you!

[Yleana Murray @yleanam]

@VirginAtlantic Hi, I purchased two business class tickets with you yesterday and haven’t received the receipts for these tickets. It’s impossible to get through to your customer team. Can you please advise what I can do?

[Yleana Murray @yleanam]

@Paul797m @LBRUT @MayorofLondon That is awful!! Why isn’t Richmond Council doing anything about this? You should speak to your local MP!!!

[Yleana Murray @yleanam]

@VFSGlobal my husband and I need your urgent response re the tracking number for the courier used to send passport with visa as they will not give us the documents without it. Can you please solve this URGENTLY! I have written to you by dm several times.

[Yleana Murray @yleanam]

@VFSGlobal Hi, my husband’s visa to enter the UK has been sent to him by courier in Venezuela but you didn’t give him a tracking number and the courier cannot find his passport without the tracking number. Can you please help asap?

[Yleana Murray @yleanam]

@WayfairUK Hi! I have tried to return a product which arrived damaged and it seems impossible. Can you please solve this issue for me urgently? I want you to organise a collection or refund my item or give me compensation. I will send you a DM.

[Yleana Murray @yleanam]

@nextofficial I returned an item I purchased from you on the 7th Dec because it was too small. I returned it via @evri and I still haven’t received my refund. It is impossible to speak with Evri as their customer service is very poor. Can you please solve this issue? Thank you!

[Yleana Murray @yleanam]

@Wob_group I just did with pictures of the faulty book. I would appreciate your prompt response. Thank you!

[Yleana Murray @yleanam]

@Wob_group Hi, I ordered a book that was supposed to be in Very Good condition, but it arrived split in half. I have reached out to customer service but they have only offered to replace it with a different title. I would like a refund, but they haven’t answered. Can u help?

[Yleana Murray @yleanam]

@ROBNEALshowman @TalkTalk No, and they have to compensate us for this. I’ve been without internet for almost 48 hours now. I think I’m going to cancel my contract as well!!

[Yleana Murray @yleanam]

@TalkTalk I’ve been with no internet since yesterday. First you said it was a power outage, today customer service says they’re working on it. When will this be resolved? I live in Richmond, London. I have Covid, so confined at home and unable to work. Compensation?

[Yleana Murray @yleanam]

@Uber_Support Thank you! This issue has now been solved!

[Yleana Murray @yleanam]

@Uber I placed an order with Uber eats on the 24th January, but I never got my order. The app said I was going to get a refund & it would take 10 days but I still haven’t received the refund. I need this to be taken care of asap. This is terrible service.

[Yleana Murray @yleanam]

@EmbajadaVE_UKI necesito por favor una carta de la Embajada que indique que los pasaportes venezolanos deben llevar por ley los dos apellidos de la persona. No logro comunicarme por los tlfs de la Embajada. Les agradezco una respuesta o número al que me pueda comunicar. Gracias!

[Yleana Murray @yleanam]

@British_Airways for those of us whose flight you’ve cancelled, what do we need to do to get a refund? Impossible to get through over the phone and you’re not answering DM on twitter. Hire more staff and get your act together before cancelling flights. Deal with it!

[Yleana Murray @yleanam]

@British_Airways today you notified me by email that my flight has been cancelled. I have already sent you all my details by DM as it’s impossible to get through to your customer service. Please get back to me so that I can either reschedule, change destination or get a refund.

[Yleana Murray @yleanam]

Help Them Help Us https://t.co/1REcgjEeSp

[Yleana Murray @yleanam]

Demasiado feliz de que gano la derecha en el Reino Unido. Ojalá algún día podamos ver semejantes resultados en #venezuela.
Mientras tanto estoy sembrada aquí. Fuera la izquierda populista en todo el mundo !

[Yleana Murray @yleanam]

Detengamos la elección de #Venezuela como miembro del CDH https://t.co/7jNKzFiscj