Yelena W.

[Yelena W. @ywill123]

@Danwestcomedy @Airbnb They are the worst.

[Stevia Plath @girl_recovery]

So I was scammed by an @Airbnb host on Tuesday night & left without somewhere to stay at midnight in Washington DC. They never sent check in info -I just turned around and drove 5 hours back home at midnight. Bc they had my $$. They refuse to refund and apparently that’s fine.

[[email protected] @Lizzieisaac07]

Thanks Airbnb for the £61 voucher to use on your site. That totally makes up for being £1080 out of pocket after your host cancelled our booking 4 hours before check in leaving ourselves and two toddlers stranded. @Airbnb_uk @AirbnbHelp @Airbnb

[whitnie @whitniemaree]

I’m always appalled at [lack of] customer service at @Airbnb, especially as someone who’s been awarded Superhost status multiple times. Like you mean to tell me NO ONE can solve my issue? 🧐

[Yelena W. @ywill123]

@bbb_us @fayerunaway1 @AirbnbHelp @Airbnb @CRAdvocacy @CFPB @NYSConsumer @FTC @laurabegley @Forbes Done!!

[Yelena W. @ywill123]

Still waiting on a call from @AirbnbHelp @Airbnb to help us resolve the fraud - when the host won’t host you (sends harassing texts and berates you on the phone), but won’t cancel, yet Airbnb won’t refund us! #airbnbfraud #airbnbscams #pleasehelp #airbnbdisasters #needrefund

[Yelena W. @ywill123]

@bbb_us @fayerunaway1 @AirbnbHelp @Airbnb @CRAdvocacy @CFPB @NYSConsumer @FTC @laurabegley @Forbes Great idea.

[Customer Service Hell @SadCustomers]

@rneundorf @bchesky @AirbnbHelp @Airbnb I understand that every company is going to have issues. But some of them go above and beyond to help their users solve them, and others like Airbnb just couldn't care less.

You want me to name a company with better Customer Support than Airbnb? Literally almost anyone.

[Yelena W. @ywill123]

4 days now since we originally contacted @AirbnbHelp @Airbnb for help with the fraud. Still no call back. #bebetter #airbnbfraud #airbnbscams @vrbo has way better customer service.

[Yelena W. @ywill123]

@Earl_GreyT @AirbnbHelp :(

[Yelena W. @ywill123]

@AirbnbHelp I have sent 5 dms, but still no call.

[Yelena W. @ywill123]

@tvsunorg @Airbnb @AirbnbHelp :(

[Yelena W. @ywill123]

My husband & I got defrauded out of money by an @Airbnb scammer and @Airbnb will not return our money. All we wanted was a place to stay. Instead, we were scammed out of money & left with no place stay. Do better @Airbnb @AirbnbHelp for your loyal customers.

[Yelena W. @ywill123]

Best customer service ever @Zola — thank you. #zola #customerservice #happycustomer #thankyou

[Yelena W. @ywill123]

3 days since we first called @Airbnb @AirbnbHelp to help us resolve the fraud, and 48 hours since @AirbnbHelp said someone would help us. #nohelpyet #noonehascalled #airbnbscam #norefund #airbnbhorrorstories #needhelp

[Yelena W. @ywill123]

@MilenaRodban We are trying to. It was on a debit card, which makes things harder.

[Yelena W. @ywill123]

@jorggggwhb Thank you!

[Milena Rodban @MilenaRodban]

Hey @AirbnbHelp- anyone awake in customer support?

[Yelena W. @ywill123]

#airbnb #airbnbscams #airbnbhelp #airbnbcustomerservice #scams #refundourmoney