Itβs been more than a day and @airasia has not provided a proper response or statement regarding this. All they can do is ask you to βAsk Boβ
Remember people, this is what youβll be having to face when you book their flights. Keep that in mind every time you want to fly. Iβm never ever taking this airline again. Hopefully you shall not encounter similar issues.
#airasia #airline #malaysia #kpdn #mavcom #worst #experience
I am extremely disappointed with @airasia for cancelling my pre-purchased seating arrangements across multiple bookings on the same flight β without any prior notice. I only discovered this a week before my trip when I checked my itinerary online. There was no official statement, no notification, and certainly no apology or reimbursement offered.
This is not just frustrating, it is deeply inconvenient. What happens to thousands or even millions of other consumers who may only find out at check-in or boarding, who might have no idea of the changes. Does @airasia not hold any responsibility to notify passengers of such changes, or to compensate them for the hassle caused?
The lack of transparency and accountability is unacceptable. Customers pay for specific services with the expectation that airlines will honor them. Cancelling seating arrangements without notice, and failing to provide a justified apology or reimbursement, shows disregard for consumer rights and trust.
Their AskBo 24/7 bot is unhelpful and has does not link you to their live agent without making you stress more about the changes and inconveniences caused to your welfare. The chat system also disconnects without proper closure of the chat/request.
AirAsia must take responsibility, issue proper communication, and provide fair compensation to affected passengers. Anything less is a failure of basic customer service.
I plead all relevant department and ministers to take this into account and provide a concise and thorough investigation into @airasia regarding this matter.
@airasia@MAVCOMmy@KPDN_HQ@MOTMalaysia@DrZahidHamidi@PetraJayaMP@anthonyloke@Armizanofficial@GobindSinghDeo
I am extremely disappointed with @airasia for cancelling my pre-purchased seating arrangements across multiple bookings on the same flight β without any prior notice. I only discovered this a week before my trip when I checked my itinerary online. There was no official statement, no notification, and certainly no apology or reimbursement offered.
This is not just frustrating, it is deeply inconvenient. What happens to thousands or even millions of other consumers who may only find out at check-in or boarding, who might have no idea of the changes. Does @airasia not hold any responsibility to notify passengers of such changes, or to compensate them for the hassle caused?
The lack of transparency and accountability is unacceptable. Customers pay for specific services with the expectation that airlines will honor them. Cancelling seating arrangements without notice, and failing to provide a justified apology or reimbursement, shows disregard for consumer rights and trust.
Their AskBo 24/7 bot is unhelpful and has does not link you to their live agent without making you stress more about the changes and inconveniences caused to your welfare. The chat system also disconnects without proper closure of the chat/request.
AirAsia must take responsibility, issue proper communication, and provide fair compensation to affected passengers. Anything less is a failure of basic customer service.
I plead all relevant department and ministers to take this into account and provide a concise and thorough investigation into @airasia regarding this matter.
@airasia@MAVCOMmy@KPDN_HQ@MOTMalaysia@DrZahidHamidi@PetraJayaMP@anthonyloke@Armizanofficial@GobindSinghDeo
I am extremely disappointed with @airasia for cancelling my pre-purchased seating arrangements across multiple bookings on the same flight β without any prior notice. I only discovered this a week before my trip when I checked my itinerary online. There was no official statement, no notification, and certainly no apology or reimbursement offered.
This is not just frustrating, it is deeply inconvenient. What happens to thousands or even millions of other consumers who may only find out at check-in or boarding, who might have no idea of the changes. Does @airasia not hold any responsibility to notify passengers of such changes, or to compensate them for the hassle caused?
The lack of transparency and accountability is unacceptable. Customers pay for specific services with the expectation that airlines will honor them. Cancelling seating arrangements without notice, and failing to provide a justified apology or reimbursement, shows disregard for consumer rights and trust.
Their AskBo 24/7 bot is unhelpful and has does not link you to their live agent without making you stress more about the changes and inconveniences caused to your welfare. The chat system also disconnects without proper closure of the chat/request.
AirAsia must take responsibility, issue proper communication, and provide fair compensation to affected passengers. Anything less is a failure of basic customer service.
I plead all relevant department and ministers to take this into account and provide a concise and thorough investigation into @airasia regarding this matter.
@airasia@MAVCOMmy@KPDN_HQ@MOTMalaysia@DrZahidHamidi@PetraJayaMP@anthonyloke@Armizanofficial@GobindSinghDeo
Added 3 more TFF to the Skulk over the week. Won a Free FFF from Famous Fox Mission yesterday. @FamousFoxFed NFT pays for itself π€π€π€ More Foxes More Chests More Winnings! π There is no 2nd Best!