@airtransat Hi, my name is Lola.
We apologize for the delay in response and thank you for your patience! We are receiving a high volume of messages, and we respond to multiple conversations at once so it's possible we have delays in our responses.
Another apology wow
@airtransat Then were promised compensation by Air Transat reps at the airport and advised to contact them once we arrived home.
After numerous emails to Air Transat, we got NOTHING but apologies.
Not a way to treat loyal customers who fly Air Transat twice a year.