@TLRailUK Hi, I've just logged into my account and found it was denied but no one emailed me. Denied because thameslink say I was 14 minutes delayed but I was definitely 15 minutes delayed as supported by real time trains. (King's Cross to Royston)
@SW_Help Thank you. I think station staff are aware. However, people travelling in to London and then back to MM will be charged 2 incompletes and you only get 3 refunds a month. People commuting every day are gonna get stung.
@SW_Help could you get your staff at Malden Manor to pop to the printers and pop up some signs saying the tap in and out facilities aren't working? I appreciate it's a TFL issue but lots of people being overcharged for incomplete journeys, some might not notice.
@TfL hi, I've tapped in at Malden Manor and remembered people saying the readers arent working. I tapped in at 4:30. It's still not registered me as tapping in. I'm going to buy a paper ticket to my destination, but I don't want to be charged if the tap in has registered??
@GWRHelp But you allow dogs on board your trains - it's hardly my fault you are running a replacement service. That is a YOU problem! I appreciate you are just passing the info on but that seems wild. Imagine the company just leaves us abandoned in Newport. π
@GWRHelp hi, I've just seen you're running a replacement bus service on 22nd March - if I'm travelling with my dog on the train is he guaranteed allowed on your replacement service?
@AvantiWestCoast hi. I was delayed on the way to Manchester on 12th and delayed on the way home on 13th. I've been approved for delay repay for the 12th (15 mins delay) but not for the hour long delay on 13th. Any help?
@virginmedia you need to look at your automated system. Loads of us have had emails saying we are in arrears when we are not. That's extremely distressing for people. Maybe worth sorting it out and apologising. βΊοΈ
@virginmedia I'm not really interested in discussing money I don't actually owe. It was just a message for your information for youi to flag this issue with the appropriate department. There are quite a few people in your mentions saying this has happened.
@networkrail hi, are you responsible for the railway bridge by Worcester Park St? There has been a dead pigeon hanging from your bird proofing for over a week. It's pretty grim. Please see to it and reinforce your bird proofing so other pigeons can't get their wings stuck and die
@GWRHelp your staff on customer service were so helpful as ticket machines at Paddington are all down. Sadly can't say the same for a member of staff on your concourse. I appreciate it's a stressful time but compassion is paramount.
@InPostUK so you haven't provided any update since you said you were hoping to fix the issue over 2 weeks ago - time to admit you've lost all our parcels??