I wanted to make this post right away, but we were waiting for a response from direct support, so I held it off. However, everything is moving too slowly, and we still haven't heard back.
The reason for the ban of these 2 people is the rule that the account must be in good standing, but both of their accounts were hacked and cheats were used on them. Despite numerous messages, Ubisoft Support hasn't responded to either of them.
I've hidden the emails because I don't know how the hack occurred.
First player was in the army and in theory couldn't have done anything during the hack because in our countries even using a phone is not allowed. I'll attach some evidence in screenshots 1–2.
Second player received spam emails and some Xbox account was linked to theirs. After that, a cheater logged into the account and played 2 matches. Even based on the server where these matches were played, it's clear that it was another person. Screenshots 3–4.
We can provide all the evidence computer checks and IP logs to prove that the account was hacked and that a cheater played on it.
I'm asking everyone who has any connection to Ubisoft to help us
@JeggzR6@NikkeSTV@hypxr6 Skiiies was one of the best prospect in CIS region back on 2020 (like m1loN) while being underage, but decide to focus on study, return to comp only year ago, so no one in eu has heard much about him
u can ask everyone from VP, Dunlimited and they will say they are clear
I got a two-year ban because, while I was away doing my mandatory military service, some idiot stole my account and used cheats on it and Ubisoft couldn't give a damn.