All Things CX

Your source for all things customer experience. Curated by: @diegoalamir 👨🏽‍💻 DM or email: [email protected]

[All Things CX @AllThingsCX]

We're looking for #GuestBloggers to contribute towards our #CustomerExperience and #CustServ blog! DM or email [email protected] 🕺🏼

[Helpshift @helpshift]

Improve Your #CX: Start Chatting https://t.co/pSrIacBxVy

[Let's Chat @Letschatcs]

Having #CustomerService leaders walk the floor is a key way for them to create the customer experience you want for your #customers. #letschatcs

[CSR Inc. @CSRcallquality]

Dealing with an angry #cctr caller? Rule #3: Don’t be a Robot. #custserv https://t.co/et8330gB4l

[Let's Chat @Letschatcs]

You don't need to wow your #customers. Aim to make it easy for them to use your product and interact with your company when they need. Use agent #training, #CRM systems and #omnichannel service. Be available and have your agents be experts in their field. WIN! #Letschatcs

[All Things CX @AllThingsCX]

4 Tools To Help Customer Service Survive The Holidays https://t.co/Dll8RQ80qP #CustServ #BlackFriday #CyberMonday #HolidaySupport

[A Better Answer @ABetterAnswer]

Customer service should always be as simple as going out of your way to make someone's day. https://t.co/9EijBhepGx

[All Things CX @AllThingsCX]

How chatbots and artificial intelligence will save banks and the finance industry billions https://t.co/Kugj1MxeUC #CX #CustExp #CustServ

[All Things CX @AllThingsCX]

Is it Weird to Ask Customer Service Reps if They're Robots? https://t.co/AxsO1cTO3T via @WIRED #CX #CustServ #Chatbots

[All Things CX @AllThingsCX]

Will Website Chatting Services Replace Answering Services? https://t.co/TqtHUOi5vU by @ABetterAnswer #CustServ #AI #CustExp

[All Things CX @AllThingsCX]

3 Ways Digital Brands Can Be Restructured Around a Stellar Customer Experience https://t.co/till0gQG2I #CustExp #CustServ #CX

[All Things CX @AllThingsCX]

Building a future of friendship between humans and bots https://t.co/eNrykQN0Ld #CustServ #CX #AI

[All Things CX @AllThingsCX]

What Do Customers Want? 5 Customer Service Trends https://t.co/X2O3UkWPOM via @B2Community #CustServ #CX #CustomerCare

[Bill Quiseng @billquiseng]

Are Your Service Employees No Better Than a Statue in the Park? by @SteveDiGioia https://t.co/nEGtmWnd9V #custserv

[Marsha Collier @MarshaCollier]

Scaling #CustomerService as Your #Startup Grows
Excellent read from @HarvardBiz #custserv
https://t.co/k5rzh39GK3

[All Things CX @AllThingsCX]

Delivering Profitable Value to Customers https://t.co/SuOc9tIXjD #CustServ #CustomerSuccess #CustomerExperience

[All Things CX @AllThingsCX]

Customer service does not look the same as it did fifty years ago. So what's new? https://t.co/PFBanHf9Pd #CX #CustExp #CustServ

[All Things CX @AllThingsCX]

Congratulations to the @Helpshift team 👏🏽 #CustServ #SaaS #Startup https://t.co/2i94mXRqFH

[Helpshift @helpshift]

“Joining Helpshift was an easy decision. Helpshift is solving something big.” Meet our new CEO @lcrawfordsfo https://t.co/jJqophlwn7

[Questroy @fredquestroy]

Can AI-powered bots deliver better customer care? Via @nokianetworks #custserv #Custexp #AI https://t.co/uKuFNewKxV

[All Things CX @AllThingsCX]

An example of how to NOT deliver customer service https://t.co/BnNVjPRPKi #CX #CustExp #CustServ

[All Things CX @AllThingsCX]

What Stand-up Comedy Can Teach us about Customer Experience https://t.co/HTCrPr5XUV #CX #CustExp #CustServ