Gela Perez

[Gela Perez @AngelaP1123]

@LalalaTimbol @pldt @PLDT_Cares 1 week nang walang internet tapos puro follow-up lang ang sagot. Ang hirap umasa kung laging “pupuntahan” pero walang dumarating. Kailangan talagang ayusin ng PLDT yung service nila.

[Gela Perez @AngelaP1123]

@karishmaDgvu3 @inquirerdotnet improvement naman sa customer service haha palyado palagi e.

[Gela Perez @AngelaP1123]

When customers have been reporting the same issue for weeks, they deserve more than generic replies. Better updates, clear timelines, and real solutions should be the standard.

[Rod Bata @_masterod_]

@PLDT_Cares “WERE HERE TO HELP”LOAD OF CRAP!!WEVE BEEN ASKING FR HELP FOR WEEKS YET THERES STLL NO UPDATE!!🤬 YOUV WASTED OUR MONEY TIME AND EFFORT JUST TO HAVE INTERNET! UNACCEPTABLE!!! INCREDIBLY FRUSTRATING!!! 🤬

[Gela Perez @AngelaP1123]

@SebastianA1123 Kapag tuloy ang billing pero hindi maibigay ang serbisyo nang maayos, reasonable lang na umasa ang customers ng transparency, timely updates, at fair compensation para sa mga araw na naapektuhan sila.

[Gela Perez @AngelaP1123]

@PHLogistic69934 Magandang development ito para sa mga komunidad sa Aklan at Antique.

[Gela Perez @AngelaP1123]

Araw-araw na outage, araw-araw na generic reply. Ilang buwan na pero wala pa ring maayos na solusyon.

[Aubrey Jean The Fujoshi @ajthefujoshi]

@ConvergeSupport wala ba talaga kayong maibibigay na sagot araw-araw na outage na binibigay niyo? Mula pa Mayo ganyan na kayo, Hunyo na, pasikan na tapos ganyan pa rin.

[Gela Perez @AngelaP1123]

@araaams_ @PLDTHome @PLDT_Cares @pldt Ang issue hindi lang outage, kundi yung hirap makakuha ng real assistance. Kapag technical problem na umaabot ng ilang araw, dapat may direct escalation path at malinaw na update kung ano na ang status ng repair.

[Gela Perez @AngelaP1123]

@VincentC1123 @ConvergeSupport ang bilis ng marketing niyo pero pagdating sa actual service stability parang buffering pa rin

[Gela Perez @AngelaP1123]

Paying premium prices for stress and buffering wasn’t in the contract, @PLDT.

[Nabi 🌻💜🦋 @TompongKayMay]

Ano na PLDT. Bakit walang internet connection. Ikaw ba magbabayad ng araw ko? @PLDTHome @PLDT_Cares

[Gela Perez @AngelaP1123]

Converge customer support be testing our patience again.

[sheena🇵🇭 @zeenanigans]

@ConvergeSupport MORE THAN 2 and a half hours and counting, waiting for someone to reply to my chat?! REALLY?!

[Gela Perez @AngelaP1123]

@VincentC1123 Grabe no, real-time billing pero delayed ang repair. Sana ganun din sila kabilis mag-fix ng issues.

[Gela Perez @AngelaP1123]

@BeatrizF112 Agree, kaya importante talaga mag speed test regularly. Hindi porket mataas yung plan mo, ganun na rin actual performance.

[Gela Perez @AngelaP1123]

Not my experience, but posts like this show a common issue sa PLDT — “up to” speeds vs actual performance. Dapat mas transparent sa expectations.

[A @anefallarme]

What is this internet connection @PLDT_Cares? Do you even actually care? You’ve asked me to update, so I did, I’m supposed to be getting up to 300mbs. I’m not even getting half that. You charged me for a disconnection fee just to upgrade my account and you’re relentless in