customerserviceobsessive

Helping organisations to understand what a great customer experience really looks like. Communications expert and passionate consumer.

[customerserviceobsessive @AnnaLoupy]

@sainsburys wondering why you think it’s ok for home delivery of c.£300 to be 2hrs late, with no notification at any point, eventually a rude driver, and no store call to explain, despite 2x complaints logged. We spend £1000s/yr - is that how you treat your best customers?

[customerserviceobsessive @AnnaLoupy]

@nsandihelp I’ve been hung up on when trying to get to call through. I have Premium Bonds from the 80s, my holder’s number isn’t accepted online, and I have no way of viewing my account and checking personal details. Please can I actually speak to someone who can help? Thx

[customerserviceobsessive @AnnaLoupy]

@vueling you’re criminals: you have our hard-earned money - you’re supposed to have refunded us days ago for the flight you cancelled after 3hrs wait, with no apology. There is no way of contacting you (convenient). You need to contact me to fix this urgently.

[customerserviceobsessive @AnnaLoupy]

@Butchies_London terrible service & horrid food - 30mins to serve (without warning), meaning we had to take away, then given the wrong order. Once on the train, said wrong order was hugely greasy & flaky and blue (wrong) sauce tasted like bleach. Disgusting rip off. Never again.

[customerserviceobsessive @AnnaLoupy]

@YodelOnline my safe place is not my doorstep, my doorbell does work if you bothered to try it, and actually I am home waiting for the delivery you just discarded. Have respect for customers and their belongings. Do your job.

[customerserviceobsessive @AnnaLoupy]

@MartinSLewis @BBCWatchdog what’s the law on refunds if a retailer sends/delivery company damages costly breakable item? Told by retailer can’t get a refund as not informed within 30 days. Building work delayed so only noticed now. Please, we need advice as this seems unfair. Thx

[customerserviceobsessive @AnnaLoupy]

@VictoriaPlumUK we have just checked a toilet we bought from you, delivered 6 weeks ago (work has been delayed), and it’s severely smashed by the delivery company (really unacceptable and inconvenient). There is no phone number to call to arrange a replacement. Please advise.

[customerserviceobsessive @AnnaLoupy]

To Tyler @dpd_local it’s interesting that you say we weren’t in. You were so quiet on the doorstep without even knocking or ringing the bell, that my dog, who barks at even the most elusive visitor, didn’t even flinch. Please do your job next time.

[customerserviceobsessive @AnnaLoupy]

Happy Christmas from @JohnLewisRetail home delivery

[customerserviceobsessive @AnnaLoupy]

@dhlexpressuk apparently a parcel was handed to me yesterday morning, yet no-one came to the door 🤔 please can you let me know what’s going on with shipment no. 31445880146810 - thank you.

[customerserviceobsessive @AnnaLoupy]

@Sciensus_Group apparently you’re “by my side” and are “friendly, supportive healthcare” - not so, and your rebrand hasn’t worked. After 4 calls & no call-backs in 24hrs, no-one can tell me if/when a nurse is coming today. No apology, no info, no way to escalate. Complete joke.

[customerserviceobsessive @AnnaLoupy]

So disappointed with my first/trial @waitrose online delivery Fri late eve. Limited choice and brands versus other supermarkets, items went off next day or within couple of days, loads of substitutions, and extortionate prices. Will be returning to @sainsburys and @Tesco !

[customerserviceobsessive @AnnaLoupy]

@WoodlandTrust loads of powder along pathways in Joydens Wood this morning. Assume it’s to combat the millions of large ants there?Hoping you’re using a dog-friendly product, since my dog (and probably others) licked some of it. Would be great to see notices up warning walkers.

[customerserviceobsessive @AnnaLoupy]

@LBofBexley This is ridiculous. You, in tandem with Kent police, should be checking the volume of cars blatantly travelling further than allowed plus the very obvious household mixing in your parks. Those get-close-up Covid spreaders are putting dog owners at risk, not the other way around.

[customerserviceobsessive @AnnaLoupy]

@Timmy_lew @LBofBexley Wow, how sour. People like you would no doubt ruin the parks for me! The vast majority of dog owners are very responsible. Far more responsible than those breaking lockdown and visiting such parks with friends in the first place.

[customerserviceobsessive @AnnaLoupy]

@DellUK I ordered a monitor advertised as coming with an HDMI cable but it was not included in the delivery. The DP cable does not format with my Dell Latitude. There are no other connection options. Please can the HDMI cable be sent to me ASAP?

[customerserviceobsessive @AnnaLoupy]

@IKEAUKSupport shocked and appalled to finally receive a fortnight-late delivery (with no contact from @IKEAUK re the delay) with delivery drivers barging into my house during lockdown, without waiting for permission - no distancing at all and no masks on. How can I complain?

[customerserviceobsessive @AnnaLoupy]

@Jobrockman3 @IKEAUK @IKEAUKSupport It’s an absolute joke. @IKEAUK have taken our money but we have no idea when the (delayed) goods will be with us. To stop all communication (incoming and outgoing) is just unbelievable. I am sure you’ll blame lockdown & the Govn, but this is simply atrocious planning & process.

[customerserviceobsessive @AnnaLoupy]

@IKEAUK @IKEAUKSupport I’m still waiting for an answer on this. It’s a week since you texted me saying my delivery would be the next day, and it never arrived. I need to know if this product is still available and when it will be with me.

[customerserviceobsessive @AnnaLoupy]

@IKEAUK I need to find out where my order 1140147944, scheduled for last Sunday, has got to. You’re answering customers on small product queries but not dealing with customers who’ve given you their money and whose confirmed deliveries of key items have never materialised. Why?

[customerserviceobsessive @AnnaLoupy]

@IKEAUK I need to find out where my order 1140147944, scheduled for last Sunday, has got to. You’re answering customers on small product queries but not dealing with customers who’ve given you their money and whose confirmed deliveries of key items have never materialised. Why?