AI adoption usually falls into two camps:
#1: Make it invisible until it proves value.
#2: Make it visible from day one.
Where’s your company land?
Verse (@VerseAI_x) co-founder Avi Tal has seen both sides. They started 100% human, then layered AI.
How they kept customer trust:
- Documenting what AI can reliably handle
- Keeping humans in the loop for edge cases
- Using @Zapier to connect AI to @Salesforce, @Zoho, @HubSpot (no custom builds)
It’s not about hiding or showcasing AI. It’s about showing customers it works, one workflow at a time.
Catch the full interview on the latest episode of Agents of Scale.
P.S. Want to be a part of conversations like this?
Apply for this month’s AI Leaders Lab:
https://t.co/nz1Qbjzx5J
(candid, tactical sessions with execs scaling AI inside their orgs)
Had a great time chatting with @WadeFoster on Zapier’s Agents of Scale.
We talked about the early days of @VerseAI_x, why we once hid that we were using AI, and how the landscape changed after ChatGPT.
Check it out: https://t.co/20LPzv2RkF
“We actually hid that we were using AI until ChatGPT came out.”
💬 Avi Tal, Co-founder of @VerseAI_x
On this week’s Agents of Scale, Zapier CEO @WadeFoster chats with @AviTal619 about Verse (now part of @NICELtd) moving from 100% human to AI-first
(and how they kept the human touch that builds trust)
New episode out now. Listen wherever you get your podcasts.
🎧 🎧 🎧
Want to be a part of conversations like this?
Join our AI Leaders Lab: small groups of execs who meet monthly to share real strategies for weaving AI into their orgs.
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Today we're announcing Routines. A new project from Density
Routines is designed to help older Americans live independently longer
It's a radar sensor + ai agent that anonymously measures:
> caregiver arrival (in home or facility)
> unexpected absence
> and real-time routine