The @intercom's Pioneer 2025 Conference was a success and mind-blowing one. Will say this has to be the highlight of the month already.
For those in the customer service niche, you all can agree with me that Intercom is one of the industry leaders when it comes to quality customer experience.
With all the buzz and all, @Fin_ai FIN 3 IS HERE! and this is what is coming and I am super stoked!
Procedures: Step-by-step workflows for complex cases Simulations: Test AI responses before going live Fin Voice: Handles real phone calls naturally Insights 3.0: Better CX metrics & resolution quality tracking Tasks & Actions: Full Salesforce/HubSpot integration Sentiment Analysis: Detects tone and triggers human handoffs when needed
As someone who has been in customer/user support, I'm genuinely excited about what's ahead. It's not even about replacing humans, rather it's more about empowering us to do our best work, and to that end, Fin 3 bridges the gap between automation and empathy by resolving up to 50% of customer queries instantly while empowering human agents to focus on complex, high-value interactions.
Huge thanks to @Intercom for hosting this incredible event and making customer experience truly seamless. And shoutout to @AnthropicAI for building the intelligence behind Fin 🙌
My biggest takeaway? When the legendary @garyvee dropped that wisdom about getting on this AI trend, getting our hands dirty, and making ourselves more valuable - I felt some kind of energy in me.
The future of support isn't just coming. It's already here. And I'm super ready for it. 💪
#Pioneer2025 #CustomerExperience #AIinSupport #IntercomFin
creators in sf for tech week: we need you
most events are boring. we're hosting the coolest ones and want you there to help spread the word
dm me if you're in sf
🏆 2nd place in my first-ever hackathon!
https://t.co/f2J8Mwbxh8 just placed 2nd in Monid’s “We Kill” Hackathon.
We killed Helium 10’s Review Insights workflow:
11 Monid calls. $0.018/run.
This was my first hackathon and my first win.
Huge thanks to the @MonidHQ team 💜
@Tomisin_Gabriel@omoalhajaabiola Your first cold email should be to get a response - you have bored me already with all the write up and go back to his screenshot he attached you will see. The ones that converted most were shorts and hardened follow ups
We killed the $3,588 Bloomberg-style terminal seat.
Introducing GPT-6 Astra for AI market research.
News. Price. Volume. Earnings.
3 calls. $0.09. Pay as you go. No subscriptions.
Introducing GPT-6 Astra for booking travel.
I had 14 tabs open comparing my Tokyo trip. Same flight: $995 on one site, $1,722 on another.
So I closed them all. One prompt priced everything, everywhere. Spread found: $970. Cost: ~$0.23.
Introducing GPT-6 Astra for booking travel.
I had 14 tabs open comparing my Tokyo trip. Same flight: $995 on one site, $1,722 on another.
So I closed them all. One prompt priced everything, everywhere. Spread found: $970. Cost: ~$0.23.
I rebuilt Helium 10's competitor research with #monid: 11 live API calls cost $0.018 versus their $99/month plan. That's 5,500 audits before you'd hit one month's bill. Receipt and gaps in the video.
We just killed…everything.
Introducing Monid, the OpenRouter for agent tools.
Today we crossed 4M agent transactions. And raised a $2.1M pre-seed to kill every subscription in the world.
Your agents can now:
> discover, run, and pay for tools at runtime
> one connection to 1,800 APIs: SEO, leads, search, ecommerce, stocks, video/image/music/3D gen, private company data
> all pay per call, 0 subscriptions