Contact Centre Network NI (CCNNI)

A dedicated network helping contact centres in #NorthernIreland to network, share best practice and identify new ideas and opportunities.

[Contact Centre Network NI (CCNNI) @CCNNIre]

The #CCNNIAwards shine a spotlight on your business and your people!

As well as getting to celebrate in style, it's:

⭐Great for engagement
🏆Enhances credibility
🤩Presents networking opportunities
📢 Showcases what you do!

Enter today! https://t.co/XECJM7aMQE

[GLL @GLL_UK]

We're honoured to be recognised for our commitment to people and community. Silver in People and Culture category at @CCNNIre Awards, celebrating our diverse, customer-first team.

[Contact Centre Network NI (CCNNI) @CCNNIre]

What a night!

Thanks to everyone who joined us at this year's #CCNNIAwards and to our sponsors for their support.

Huge congratulations to all finalists & winners!

Here's a message from Adrian Harvey, CEO of @Clevernelly our 2024 Headline Sponsor.

https://t.co/j98PPYQoQ1

[Contact Centre Network NI (CCNNI) @CCNNIre]

The judges have awarded Joint Gold Winners in the People & Culture Category.

Our winners are @BNPP_PF and @BudgetEnergy!

@GLL – Belfast Better Customer Service Centre have won Silver.

Thanks to our sponsor Elephants Don’t Forget #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

Winners of Best Client Partnership are… @Firstsource Solutions & giffgaff!! Congratulations!! Sponsored by Invest NI #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

Winners of the Equality, Diversity & Inclusion Award are…. @EE Belfast – BT Group!! Congratulations!! A big thanks to @ivestNI for sponsoring this category #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

@FIBrus have taken Gold for the Customer Success Award!

Congratulations to @NIElectricty who have won Silver!

Sponsored by @PowerNI #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

Let’s hear it for @Translink, gold winners of Best Advice Line / Helpline!!

Shout out to @CapitaPLC PIP Enquiry Centre which has been awarded Silver!

Thanks to our sponsor, @DanskeBANK_UK #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

Winning Specialist Team of the Year is… @DanskeBank_UK (Operational Excellence Team).

Silver Award goes to @CapitaPLC PIP (Quality Team).

Thanks to @JabraBUSINESS for sponsoring this category #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

We’re kicking off the company categories with the Customer Team of the Year Award

Let’s hear it for our Gold Winners, @UlsterBankNI (DCA Exceptions Team)

Congratulations to @Firstsource (YouFibre) on Silver. Sponsored by @Jabrabusiness #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

We’re thrilled to reveal that Seosamh Malocco @PowerNI is our Gold Winner of Senior Leader of the Year!

Thanks to @Clevernelly for sponsoring this category #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

huge congratulations to Jonathan Kerr @NIElectricity who has won Customer Contact Leader of the Year!

Esther McKane @PowerNI has claimed Silver, well done!!

Sponsored by @clevernelly #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

The award for Support Manager of the Year goes to… Brian Sullivan – @BudgetEnergy!!!

Congratulations Sonya Simmons - @DanskeBank_uk for picking up Silver!

This award is sponsored by @UlsterBankNI. #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

We’re delighted to present Andrew Finn – Energia Group / @PowerNI with the Gold Trainer of the Year Award!

Lisa Wallace - @NFUM Insurance has been given a Silver Award.

Thanks to @UlsterBankNI for sponsoring this category. #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

Put your hands together for James Young @Capitaplc PIP who has been crowned Gold Winner of Outsourced Team Leader of the Year!!

The judges also awarded Silver to Jade Robinson @Firstsource Solutions

Sponsored by @BudgetEnergy #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

We have Joint Gold Winners for Inhouse Team Leader of the Year!

Congratulations Gareth Downey @UlsterBankNI and Charlene Hoynes – @Allstate Northern Ireland!

Linda Graham - @DanskeBank_uk has been awarded Silver!

Thanks to our sponsor @BudgetEnergy #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

Let’s hear it for our Advisor of the Year 2024, Ellie Binks @Fibrus!!

Shout out to Lukasz Giblewski - @NFUM Insurance who has been awarded silver in this category.

Sponsored by @cnectWales #CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

This year’s Support Person of the Year goes to…Emmet Crawford @PowerNI !!

The judges also presented a Silver Award to Connor Scullion @Echo_MS - Congratulations!

Sponsored by @CnectWales

#CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

Huge congratulations to our Rising Star Gold Winner Caitlin Green @echo_ms.

Chloe Turley @Firstsource Solutions was awarded Silver.

Thanks to @Allstate NI for sponsoring this award
#CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

The first award of the evening Newcomer of the Year is Sponsored by @Allstate NI.

We have joint silver winners, Nathan Hurst @Santander and Georgia Richardson @NIElectricity.

Gold Winner of Newcomer of the Year is Jackie Hamer – @BNPParibas Personal Finance!
#CCNNIAwards

[Contact Centre Network NI (CCNNI) @CCNNIre]

Congratulations to all the finalists in the Specialist Team category. We can't wait to celebrate with you on Wednesday. Good luck:

@Fibrus
@Firstsource
@NIElectricity
@UlsterBankNI
@santanderuk
@PowerNI
@DanskeBank_uk
@CapitaPlc PIP

#CCNNIAwards