Neal Chandra

building @console__

[Neal Chandra @ChandraNeal]

We've been incredibly lucky to work on a great product with an even better team.

The team at Console is not just talented and hard-working, they’re low ego and genuinely fun to be around. We take the work seriously, but not ourselves.

We’re on track to build a category-leading vertical AI product in a massive market. If you’re interested in having real impact on a small but mighty team, reach out and learn more!

[Andrei Serban @andrei_serban]

All companies run on IT.
But almost all IT teams are underwater.
The ones that aren't run on Console.

Console raised a $23M Series A led by DST Global Partners and @ThriveCapital to help leading companies like @scale_ai, @tryramp, and @webflow automate 50%+ of their tickets.

[Console @console__]

"I cannot tell you the level of stress that came out of my body the minute I saw that."

That's Daniel Macias, Head of IT at @cursor_ai, describing the Monday morning he woke up to find Console had already resolved five access requests before he touched his phone.

Cursor has grown from 80 to 750+ employees in under a year. Danny's team is four people.

Console handles the majority of Tier 1 and Tier 2 requests automatically. Finance uses it to route credit card approvals. Recruiting uses it to provision interview environments. Office operations is up next.

Danny's first hire after bringing Console in wasn't a support person. It was a Staff IT Systems Engineer hired to build.

"The only reason we were able to do that was because of the value Console provided on day one."

Link to the full case study here! https://t.co/YfVCOiNCmp

[Andrei Serban @andrei_serban]

Today, we’re launching Console Assistant: an AI agent that automates every Tier 2 IT task.

[Console @console__]

Introducing Console Inbox: the AI-native service desk that gets better as you use it.

Legacy ticketing systems were built to track work, not get the work done. Tickets pile up, context is missing, and teams spend half their day on triage.

Inbox represents a fundamental shift. Console’s AI resolves every request it can, end-to-end. When it can’t, tickets land in your Inbox with all the context you need to fix the issue fast.

The best part: AI recognizes tickets with recurring patterns and creates new automations so they never become tickets again.

This is the future. IT’s time to build.

Read more here: https://t.co/Ph1PKAfwws

[TBPN @tbpn]

BREAKING: @imsbhalodia has joined Console as Head of Security

[Neal Chandra @ChandraNeal]

It's been amazing working with the team at Webflow. It's been one of our best partnerships, with Console regularly automating 80%+ of weekly support requests.

This level of success has only been possible because the Webflow team works so hard to provide their employees a great experience. So excited to keep building together!

[Console @console__]

After evaluating nine other solutions to replace their legacy tool, @webflow chose Console and reached an 87% auto-resolution rate within the first few weeks.

“There were at least 3 to 4 hours of the day just doing access requests. With Console, entire days are given back to me. It's made such a joy to someone in my position."

Tory Harmon
IT Support Engineer, @webflow

[Console @console__]

Ranked #5 in the Intelligent AI Applications category!

Recognition like this comes from the focus, speed, and customer obsession of the Console team, who keep IT teams at @tryramp, @webflow, and @Flock_Safety running strong.

[Console @console__]

At Console, every new hire somehow makes us question our own resumes.

Welcoming Tina Tewari → GTM Engineer.

Broke the record for most deals closed in a single day @rhobusiness, @pearvc fellow, & ex-SWE at @ai_nwo (acq).

“I'm stepping away from @Cornell to join a company that feels like the future."

[Neal Chandra @ChandraNeal]

Working with EB the last 6 months has been awesome - he's an amazing product engineer who ships at lightning speed and can think deeply about customer problems. And I'm fairly confident he's got the record for longest/furthest biking session on the team by a margin of ~18 hrs.

[Console @console__]

Introducing Eric Bryan!

Role → Software Engineer
Time at Console → 6 months
Support Request → Hire an on-call bike mechanic (non-negotiable) 🚴🏻

[Neal Chandra @ChandraNeal]

@_Shark_byte @getunuvo @sfcompute @greenliteai @dedaluslabs @console__ @itsCathyDi @WindsorNguyen @iamalexjin @will_lawrenceTO @andrei_serban @evanjconrad This is so cool!

[Neal Chandra @ChandraNeal]

Awesome to be featured in @TechCrunch and @GreenfieldVC's Disruptors list, as well as @Redpoint's AI64 both within a week.

Team is moving fast, join us!

[Console @console__]

We're on @TechCrunch & @GreenfieldVC's #Disruptors60 list, chosen from a thousand companies shaping the future of AI!

Proof that when the product works, word travels fast.

[Console @console__]

We're on @TechCrunch & @GreenfieldVC's #Disruptors60 list, chosen from a thousand companies shaping the future of AI!

Proof that when the product works, word travels fast.

[Neal Chandra @ChandraNeal]

@console__ @Redpoint Awesome to be recognized here alongside some of our customers!

[Console @console__]

Console is recognized in @Redpoint’s AI64: a shortlist of 64 companies defining the next wave of enterprise AI.

We’re building for the people behind the tickets (the ones keeping every company running quietly in the background), so this one feels like a win for IT everywhere 🖤

[Console @console__]

brought some magic to an IT conference.
that magic may or may not have been Console.

@JamfSoftware

[saksham @saksham]

best part of working at console on Thursdays

[Neal Chandra @ChandraNeal]

@console__ Great celebration with great people who made all this possible!

[Console @console__]

Celebrated our Series A in a space that felt like home, with the people who feel like family.

[Neal Chandra @ChandraNeal]

@shannonrhee Great work by the whole team!

[Andrei Serban @andrei_serban]

Hard to build something great.
Harder to do it with people you actually want to spend time with.
This crew does both.

$10,000 for anyone who refers a successful hire.

[Neal Chandra @ChandraNeal]

The team @console__ is really special. Come join us!

[Console @console__]

We take the work seriously but not ourselves.