@Sephora so my cousin passes away, having purchased thousands from you over her life. Try to help her husband by returning unused items to pay off her card. Nope! 30 days return policy. Exchange only. He doesn’t wear makeup.
@Sephora Was actually the same experience at two stores. 1.5 hours on the phone today (with a nice person) and still “I am sorry, there is nothing we can do in this unique circumstance.”
Perhaps should have bee lined to Sephora instead of making funeral arrangements.