Contact Management

The customer experience magazine. Subscribe for free (in Canada) at Tweets by Editor Sarah O'Connor.

[Contact Management @ContactMgmtMag]

The key to disrupting the contact centre industry? Hint: Outsiders have an advantage @NielsenIT https://t.co/6MDBarIpxk

[Contact Management @ContactMgmtMag]

Emily Nielsen of @NielsenIT shares the key to disrupting the contact centre industry https://t.co/6MDBarIpxk #contactcenter #custserv #cc

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.@Kostecka1 of Convergent Outsourcing shares 7 steps toward organizational success https://t.co/ngTsC3fbJX #hr #callcentreprobs #custserv

[Contact Management @ContactMgmtMag]

Organizational success in 7 steps by @Kostecka1 of Convergent Outsourcing https://t.co/ngTsC3fbJX #engagement #hr #callcentreprobs #custserv

[Contact Management @ContactMgmtMag]

ICYMI: Practical ways to drive agent engagement by @mikeaoki @GTA_CChttp://ow.ly/5T1x30aipZy #csr #custserv #contactcentre #callcentre

[Contact Management @ContactMgmtMag]

ICYMI: Don’t fall into these privacy traps! by Sachin Kothari of @ATThttp://ow.ly/Cw2z30aio39 #security #privacy #fraud #custserv #service

[Contact Management @ContactMgmtMag]

.@mikeaoki shares highlights from @GTA_CC + @Fonolo's recent webinar - Practical ways to drive agent engagement https://t.co/FJ3gYc6fbQ

[Contact Management @ContactMgmtMag]

Don't fall into these privacy traps! https://t.co/PsELTsg3MD #privacy #fraud #security #contactcentre #custserv #service #contactcenter @ATT

[Contact Management @ContactMgmtMag]

The Spring issue is live! Featuring @mikeaoki @Fonolo @Convergent @NielsenIT @ATT @elte @GreenPParking @shaiberger https://t.co/hHJuZyi3fV

[Contact Management @ContactMgmtMag]

The Spring issue is live! Featuring @mikeaoki @Fonolo @Convergent @NielsenIT @ATT @elte @GreenPParking @shaiberger https://t.co/hHJuZyi3fV

[Contact Management @ContactMgmtMag]

I attend A LOT of events + #gtacc2016 is consistently one of my favs! Amazing job @SBhatnagar212 @mikeaoki and the rest of the @GTA_CC team!

[Pat Perdue's Podcast Network @CustExpPodcast]

"We care enough to change everything" @NealDlin shares @SonnetInsurance #CustomerExperience philosophy at #gtacc2016

[Contact Management @ContactMgmtMag]

.@Moneris wins the Customer Centricity Award at #gtacc2016 ! #custexp #CustomerCentricity @gtacc

[Contact Management @ContactMgmtMag]

Congratulations (+ thanks!) to @LoyaltyOne for winning the Giving Back Award at #gtacc2016 #gtacc @GTA_CC

[Contact Management @ContactMgmtMag]

.@Gatestonejobs wins Best Service Consistency at the #gtacc2016 awards!

[Contact Management @ContactMgmtMag]

Congratulations to #gtacc award winners @Gatestonejobs @LoyaltyOne + @Moneris !!! #gtacc2016 #CustServ #contactcenter #customerservice

[Contact Management @ContactMgmtMag]

Does anyone have wifi info to share? TIA! #gtacc2016 @GTA_CC

[Contact Management @ContactMgmtMag]

I love the crowd at #gtacc2016 ! Such friendly "people people" @GTA_CC

[Cyara @GetCyara]

Thank you Sangeeta for all of your help and assistance with #gtacc2016 and for the wonderful philanthropy work done by GTACC

[BrantTel Networks @branttel]

#GTACC2016 is underway, sold out show. If you are in the business of customer service, this is the place to be. @branttel