Martin Cook

[Martin Cook @Cook1eM]

@June58167494 @WrenKitchens Sounds like Wren have really gone down hill since I fitted my sister in law’s kitchen in 2020, what a shame 😐😬😐

[June @June58167494]

@WrenKitchens we are still waiting for our kitchen to be finished. Customer services, production and transport need a good shake up.

[Martin Cook @Cook1eM]

@PurpleeileenE @BritishGas Exactly the same situation for us today! We are getting nothing in return for paying our Service Plan! 😡😡😡

[Martin Cook @Cook1eM]

@BritishGas it’s now after 11pm on our appointment day, we are now going to bed as clearly you, again, aren’t going to turn up today! 😡😡😡

[Martin Cook @Cook1eM]

@BritishGasHelp it’s now after 11pm on our appointment day, we are now going to bed as clearly you, again, aren’t going to turn up today! 😡😡😡

[Martin Cook @Cook1eM]

@O2 Please can someone help me with a fraud problem. I’ve tried calling & DM’d you! Getting serious now impacting on my credit report!

[Martin Cook @Cook1eM]

@BTCare rang again got Mark (customer options) but got cut off after 27 mins! We hope it's sorted but only time will tell if modem turns up!

[Martin Cook @Cook1eM]

@BTCare re my earlier tweets last night & today. Predictably no call back rec'd from you b4 10am today. What are you going to do about it?!!

[Martin Cook @Cook1eM]

@BTCare time is rapidly running out, clock is ticking then I will contact ofcom!

[Martin Cook @Cook1eM]

@BTCare nothing heard further from u since my earlier tweets, predictable. Plus no phone call yet (promised it between 8 & 10 this morning)!

[Martin Cook @Cook1eM]

@BTCare can you follow me please so I can pm you and provide contact details I was promised a call b4 10 today & I'm going out at 10.30 thnx

[Martin Cook @Cook1eM]

@BTCare ... I completed it with positive responses in order to get my problem resolved but it's not truthful. I hate having to ring BT!

[Martin Cook @Cook1eM]

@BTCare next dept. It felt like I had a gun to my head in order to progress with any further customer service. It was completed in haste....

[Martin Cook @Cook1eM]

@BTCare during my my lengthy phone call I was made to complete an online customer satisfaction questionnaire in order to progress to the ...

[Martin Cook @Cook1eM]

@BTCare .... new modem still not ordered and frustrating as my wife works from home with a faulty modem where the wi-fi keeps dropping off

[Martin Cook @Cook1eM]

@BTCare couldn't transfer me to correct team to sort 1 I kept finding myself back at beginning with call handler wanting to test modem again

[Martin Cook @Cook1eM]

@BTCare Spent at least an hour on phone between UK & Indian call centres. BT agreed I could have replacement hub for my faulty one but ....

[Martin Cook @Cook1eM]

@BTCare your service never improves. I have just spent an hour being passed between UK & Indian call centres getting no where, FRUSTRATED!

[Martin Cook @Cook1eM]

@chezzaparry @OfficialFV I hope they apologised. Sounds like a lot more care was needed.

[Martin Cook @Cook1eM]

@AnnePC you are always right