Thank you for your help everyone!
We are now in contact with additional Shopify Support, and can hopefully get better responses and a resolution on this complex situation.
I want to stress again that it can be difficult to see from Shopify's end, and while disappointing, I understand why things have gone the way they have.
Fingers crossed! The responses we're getting now aren't copy paste, so I'm hopeful. -Tim
We’re writing about a problem encountered with @LeeandLie , @baovtuber , and @shxtou orders that were inherited from the previous company working on them. Please note that this does not affect any orders that were placed in 2024.
Since the beginning of this situation, we have been trying our best to assist with what we can. We know we haven’t been perfect with everything, as there were a lot more problems that were hidden beneath the surface that we had to untangle. Trying to work through disconnected systems that aren’t ours is extremely time consuming, and we could only do so much at once.
Still, at this point, we’ve been able to deal with the mass majority of problems, tracking them down little by little, one by one. It’s been a long and exhausting process.
But what we didn’t realize is that by taking over and helping with this process, every refund, every return, everything we were doing to help out was lowering our @Shopify Merchant Trust. By trying to do good, we were being penalized and punished.
As of the time of this writing, our payout accounts are frozen, including our main Vite Ramen Shopify, with about $60,000 held by Shopify for “safety”. These funds were to be held for 120 days, as were all other payouts from other stores we help manage, meaning funds that we’ve received from orders would not be in our bank account until November.
This is an extremely serious problem. Perhaps unsurprisingly, if we have to wait 120 days to receive money from an order, then we cannot function as a business.
This has not been communicated to us well at all, with @OnigiriEn_ Onimart somehow getting the email about it, when there has been only a total of 3 refunds TOTAL since Onimart began in 2022. We have not received any communication from Shopify otherwise about the other accounts affected, and the payouts are being held there as well. I’ve contacted @ShopifySupport many, many times, and have been told “it’s escalated and there’s nothing more we can do.”
Frustratingly, because of this, we are currently unable to provide refunds and additional support with old orders from the previous company. If we continue trying to help, then our account will presumably fall into further poor standing, with further penalties and problems levied on us. Even now, we’re struggling to figure out what we’re going to be doing with the payout holds and other restrictions.
We will be searching for other solutions and ways to help, but for the time being, we will be stuck. Shopify, if you’re seeing this, we would very much like to resolve the issue at hand. We’ve been very happy with Shopify as a platform thus far, but this situation is extremely upsetting, since we’re being punished and restricted for trying to do some good in the world.
I understand this is something that’s difficult to see with the systems that you have, and it’s an extremely unique and uncommon scenario. I’d like to request that we can be allowed to continue helping others without being penalized for it.
This video and the claim it's referencing are absurd.
1. Steams Pricing restriction is only for Steam Key pricing off-platform. Meaning you cannot use Steam as a distribution hub and sell Steam keys off-platform for cheaper. This prevents Valve from getting ripped off and is absolutely fine. They do not dictate the lowest price your game can be sold for unless you are using Steam Keys.
2. Of course Valve doesn't let you buy DLC for Steam Games from rival platforms. That would mean Steam would then have to distribute this DLC despite not making a sale. They have to pay for this bandwidth. For those that think you can do this through Humble Bundle or the like... you are buying a Steam Key there. Don't make me get the stick.
3. The Steam 30% cut is not actually 30%. It's 30% for all sales made on the Steam Platform. If you sell Steam Keys, Valve takes a 0% cut of that transaction. They also don't charge for generating steam keys. The claim that the 30% is egregious is also a subjective opinion as many developers (myself included) find that the value brought by steam is well worth it.
You can read everything about Steams partner agreement and more in the Steamworks Documentation. It's public information.
https://t.co/M13zcS73x1
Health update:
Finally feeling like my old self! After starting several treatments, some old school, some experimental I have been able to feel my energy level return to pre-illness levels. I won't go into what those treatments are but let me say that they are administered by my team of doctors and I really don't want to start any debates but all are FDA approved. But one of them addresses the severe depression I was dealing with including thoughts of "ending it all". Scary stuff.
I never quit going to the gym at 5:45am even during the worst of my condition but obviously during the last 6 months it has been ROUGH! Barely able to move 50% of the weight I used to. But the last few weeks I have been back to where I was pre-anemic diagnosis. I am seeing my fullness return, my skin tones are normal again, breathing is controlled and heart rate is solid and smooth.
In the past 4 weeks alone I have lost 15lbs and a full pant size and I haven't changed anything, proof that it's working. I've always dieted during this sickness and always saw weight gain (side effect of several system effects of thalassemia and severely anemic blood which I have/had) but my sweat levels and workout capacity tell me that I'm back! (I couldn't sweat before, no matter how hard I pushed and water levels were normal) I was 301lbs April 25th and today I am 286. I'll take it!
I am extremely hopeful for the future and know that I will beat this.
I have had plenty of broken bones, ligament tears, and other physical injuries in my sports past but let me say NOTHING compared to my blood disorder.
Anyway, thanks for listening! #GoTeamJay
Ok, random interesting experience yesterday that I want to share:
Playing in the backyard with my son, when I notice some bees flying around a tree.
Take my son inside and get closer to investigate.
Here's what I saw (and what I learned):
@Steam It's sad that this launch is marred by Sony's poor business practices. A lot more of the world could be playing right now.
https://t.co/ga38XvExLg
Not happening.
Removing access from Steam players unless they make a PSN account and link it months after release is absurd. Review changed to negative and I have filed for a refund.
@Dexerto Couldn't do any of this without the rest of the team. All of them kick a serious amount of ass.
From the editors to the moderators none of this functions without them.
https://t.co/4J4KYWF8Za
Twitch streamer @PirateSoftware announced that all their U.S. employees, including mods, are getting full benefits including medical, dental, life insurance, and a retirement account
International employees will receive identical pay, as they refuse to pay anyone less
Today marks five years since I started this account. Thank you to every artist, animator, programmer, designer, and all developers who have put so much care into crafting these special moments of affection. You make video games brighter.
Have a bunch of stuff sitting around that someone can put to good use so will be doing numerous giveaways. This bundle includes El Gato Facecam, Stream Deck and some KontrolFreek Packs.
✅follow
✅comment and tag a friend
✅retweet
Winner announced in 48 hours
Attention Commanders! Want a chance to win this Limited Edition #NIKKE x HYTE Y40 PC case for AnimeNYC @NIKKE_en?
Retweet Nikke‘s lucky draw #NIKKELuckyDraw post for a chance to win!
The winner will be announced on #HYTE official account after the event.
*Limited to US/CAN