@BritishGas@BritishGasHelp Hi, you changed ur customer account settings & I can't find my "book a service" for my gas boiler, I'm paying for it since Sept 2022, how can I book a service via my online account ?
@Gocompare Says that the online claim form https://t.co/yR7NYoyB9H "email address does not match, because it ask you to type into 2 boxes and yes it does match, whats the problem ?
@MORETHAN@Gocompare Your form for claiming back the excess has errors, keeps saying the email address is not typed right in 2 boxes, can I have a paper form sent to me instead please DM me , thanks
@idealheating@idealcommercial@numerouno46 Is this how you look after your customers for a 100 years ?
The incompetent person u sent to "look" at my new boiler ( sept 2022) has damaged it,I have no heating/hot water, what's wrong with your company, on the line on hold for 1hr+
@virginmedia No the person who is the account holder is 80 he can't do a webchat, how about you DM me and we can get to talk on the phone and you can verify him and I'm named on the account ?
@virginmedia Hi someone changed my email & I can't login to contact you as my bill amount has been changed 2 times in a row, its showing me double charges I'm concerned your difficult to get hold off on the phone, please DM me
@virginmedia DM us, the account is of a 80 year old, your company is too busy making money off old people & your not caring about the money you have taken or trying to resolve it ?
Maybe we need to go to @Trustpilot ?
@virginmedia I mean who has been phoning up on our account & changing the email address first of all ? Apparently, they requested disconnection in Sept 2021, the monthly cost used to be £39,& now £68.25 who pays this for just broadband ? anyway please DM us, thanks
@virginmedia Yes, we phoned you call lasted more than 2 hours & u didn't tell us, if the emails were not received by us & we paid £68 pm x 6, we want a refund.
@virginmedia You haven't reached your service level & we need to make a complaint to receive compensation, you held 2 accounts for us and billed us & you couldn't find the account & then you found 2 accounts, another email is receiving our bills etc , it;s a right mess
@virginmedia Hi, yes we called 3 times & spent 3hours, your team gave us a new contract - however we stated we didnt change the email & we didnt receive the bills, you've been charging a OAP £68.25 per month since May 2022 & it's not resolved yet.
@easyJet At Ebrahim, one of your other colleagues is asking me about my inquiry, why do I need 2 customer services, she's asking me the same things, this is counterproductive, all my details are in the DM