David Cook

Musings, professional and personal from tech evangelist/strategist, pragmatist and dig economy zealot. Toss in dad, guitarist, experienced director and cyclist.

[David Cook @DavidJohnCook]

Another @Bankwest service fail. Just waited 35 min on phone to not get through. Why do I need to call to raise my transfer limit and pay my bills?

[David Cook @DavidJohnCook]

@auspost seem to be having some tech issue, at least for the last couple of hours. Can log in on mobile device or site?

[David Cook @DavidJohnCook]

@Bankwest seriously sort out your services. Make a payment 4 days ago (original ETA 4 hrs) and still not processed. Trying to call today to find out what’s going on and have spent over an hour in queue. CX Is obviously a top priority!

[David Cook @DavidJohnCook]

Happy gravy day everyone’ 🎼 🎶 #paulkelly #howtomakegravy

[David Cook @DavidJohnCook]

@darkpatterns That’s almost roach motel worthy

[David Cook @DavidJohnCook]

Love that every morning I can get up, go for a 30 min walk and pretty much guaranteed to see some kangaroos in the wild #thanksadelaide

[David Cook @DavidJohnCook]

@FocusBikesAust when I’d really love to own a Focus bike, but can’t buy one from a Melbourne store on discount (because of outdated dealer agreement), and the local dealers won’t discount because ‘no one is discounting’ #izalcofail #findanotherbrandtime

[David Cook @DavidJohnCook]

"The explosive growth of leading in-region technology firms makes the environment ripe for learning and engagement partnerships with wealth managers"

Interesting read from the halls of Accenture on wealth management trends:

#we…https://t.co/DuKN7PhEZX https://t.co/imJu8GYTSo

[David Cook @DavidJohnCook]

Is it just me or is @Telstra gold support via chat just a complete disaster? 2 days of trying to sort a simple question, 4 times I’ve been provided the wrong auto answer, generally 45 min waiting for a response, still not even close to a solution #servicefail

[David Cook @DavidJohnCook]

Before and after ... @ Barristers Block Premium Wines https://t.co/OFizrA8ASo

[David Cook @DavidJohnCook]

When your mate asks you to come to a protest but you can’t Remember what you’re protesting #radelaide #adelaidelife @ Victoria Square, Adelaide https://t.co/al7fAG6n6t

[David Cook @DavidJohnCook]

One trip via an Uber $8, same trip on a Beam scooter, $5.80. I think Beam need to understand marginal utility a little better

[David Cook @DavidJohnCook]

@Uber_Support have lost an (important) item in a ride this morning and have tried to contact driver in app for about 4 hours without luck. Any tips on getting in contact?

[David Cook @DavidJohnCook]

Though we’ll travelled in consumer markets, did you know that the ‘decoy effect’ is also very common in business to business selling? It may only be a few dollars when it comes to popcorn, but can really add up when you start purchasing enterprise technol…https://t.co/Jsr7s9Zjf5

[David Cook @DavidJohnCook]

Excited to wrap filming on Nudge By Design’s new online course:

‘6 Killer Behavioral Science Principles
For Marketers, Designers and Customer Experience Professionals’,

distilling 40 years of behavioural science successes (and failures) into some reall…https://t.co/IpdWe8eCPj

[David Cook @DavidJohnCook]

We all tend to think of ourselves as having complete agency of our own decision making, yet the truth is we follow others much more than we think..

#behaviouralscience #behaviouraleconomics #behaviouraldesign #behaviouralfinance…https://t.co/kLFfhqHyc7 https://t.co/dVsG61TxTj

[David Cook @DavidJohnCook]

We all have 100s of cognitive biases that influence our daily behavior. So do your customers, citizens and employees. That’s why – despite your objectively great products, services and campaigns - you may not be getting the outcomes you need; whether it’s…https://t.co/jpHrxlRdJI

[David Cook @DavidJohnCook]

A fantastic piece by Peter at CyberMetrix Australia on the systemic lack of attention paid to SME cyber risk; whether its government or larger organisations whose supply chain relies so heavily on many of these organisations.

Sm…https://t.co/hHTFHXzkV0 https://t.co/8wIr1kkzXi

[David Cook @DavidJohnCook]

Do you know a charity or not for profit that's improving peoples wealth, health or environment?

At Nudge by design, we want to build a new #nudgeforgood movement, that's why we're committing a % of the profits from our upcoming online courses to a worth…https://t.co/LmxTNV23vQ

[David Cook @DavidJohnCook]

Bought a new car and left with a feeling of emptiness even though you saved for soooo long?

There's a usually a big gap between taking that test drive (the peak) and driving out of the yard (the end), interspersed with plenty of very average up-sell and…https://t.co/eglFtYdCav