Debrup Jana

[Debrup Jana @Debrupjana]

Hi @FedEx,
Due to multiple #errors from your #CustomerService #asociates and #supervisors, an important #package for me has been returned to the sender, even after repeated requests by me. They have lied to me. This is horrible #CustomerExperience

@FedExForum @FedExHelp #FedEx

[Debrup Jana @Debrupjana]

@RogersHelps It's a residential consumer account.

[Debrup Jana @Debrupjana]

@Rogers , what kind of #fraud #customerservice is this? I was promised a plan. On my first bill, I am charged more. Now the sales manager is not answering any calls or emails. Call centre is also not helping. Should we expect this from the largest #telecom #Provider in #Canada ?

[Riya Mukherjee Jana @RiyaMJana]

@JustinTrudeau @CanadianPM
I tried every #Government avenue from local #MP to @SeanFraserMP. I am on medication due to my mental health condition. My doctor also sent a request letter. But according to @CitImmCanada, my condition is not a humanitarian crisis and has denied help.

[Riya Mukherjee Jana @RiyaMJana]

@JustinTrudeau @CanadianPM
I am a #permanentresident of #Canada. I lost my child last December just before #Christmas. Since then I am suffering #emotionally and #mentally. I need #family support but am still waiting for #SuperVisa of my #family since June 2021.
@CitImmCanada

[Riya Mukherjee Jana @RiyaMJana]

@JustinTrudeau @CanadianPM @SeanFraserMP
#Canada promotes uniting #families in need. Then why am I waiting for so long to #reunite with my #family? I am just requesting the process to be expedited considering my #humanitarian condition. HOW LONG SHOULD A BROKEN #MOTHER WAIT?

[Debrup Jana @Debrupjana]

@CheapOair is trying their best to help me. Thank you.
But @porterairlines @PorterAirlines1 have not been cooperative at all.
Humble request to @porterairlines to show some #empathy and be #considerate with my case on #humanitarian grounds. #worst #Airline #customerexperience

[Debrup Jana @Debrupjana]

Requesting @CheapOair @CheapOairCA @porterairlines to consider my situation on #humanitarian grounds during this #pandemic. I am being bounced around, forced to #travel , #penalized for no fault of mine. Worst #CustomerService #fraud #CustomerExperience

[Debrup Jana @Debrupjana]

Requesting @CheapOair @CheapOairCA @porterairlines to consider my situation on #humanitarian grounds during this #pandemic. I am being bounced around, forced to #travel , #penalized for no fault of mine. Worst #CustomerService #fraud #CustomerExperience

[Debrup Jana @Debrupjana]

@CheapOair I am sent you a DM. Also, I have emailed several times, asking for help. You have not been considerate and compassionate at all.
The problem is you are bouncing around the customer between yourself and the airline.
This leads to financial loss of the customer.

[Debrup Jana @Debrupjana]

I am trying to contact @Manulife for weeks regarding my #health #benefits, but I am unable to get through. I am on hold for several hours for the last week. I sent emails and escalated. But I have again been told to call customer care. Worst #CustomerService #customerexperience

[Debrup Jana @Debrupjana]

@EQBank I understand there are high customer concerns. It's the same scenario across most organizations. But this should not hamper #customerexperience.

I have sent you a DM.
Let's see if someone responds.

[Debrup Jana @Debrupjana]

@EQBank, I have been trying to get hold of your customer service over phone and chat. I waited on the phone for hours. Also, the chat function automatically kicked me out while I was waiting in que. Is this the #customerexperience I should expect? #worst #customersatisfaction

[Debrup Jana @Debrupjana]

@Uber_Support @Uber_Support , I tried to DM you before even tweeting about my problem. But I didn't get any response.
Very unfortunate for the customer.
I will again DM you. Hopefully, someone will respond.

[Debrup Jana @Debrupjana]

I placed an order on @UberEats on Dec 24th. I have a gift card already saved in my profile and used the same for my order. But the app deducted the payment from my credit card. Is this the #CustomerExperience we should expect from @Uber_Support? Worst #customercare

[Debrup Jana @Debrupjana]

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[Debrup Jana @Debrupjana]

@TD_Insurance @TD_Insurance I sent you a DM now. Actually, I followed the process mentioned on your website and sent an escalation email to the specified address. But still no response.
I have already been waiting for one month. Let's see how much time more it takes to resolve this issue.

[Debrup Jana @Debrupjana]

I am trying to contact @TD_Insurance @TDMelocheMonnex for 1 month regarding my #autoinsurance, but I am bounced around every time. I have been on hold for hours. I have sent emails and escalated to #manager, but received no response. Worst #CustomerService #customerexperience