Coffee First... Service Excellence Zealot that takes exception to "failure demand". Lifestyle Extraordinaire by day, Philosopher by night but mostly an Enigma..
The Human Resource and Strategy Management Amazon at the just concluded 51st Annual National Conference of the Chartered Institute of Personnel Management (CIPM).
#cipmawardofexcellence#vkatbt
Listening better is key to collaborating better. Here’s how:
- Ask expansive questions
- Focus on the listener, not yourself
- Engage in self-checks of their own tendencies
- Become comfortable with silence
https://t.co/LBOlZJ84Yj
In people centred services ‘demand’ could be better understood as the organisation’s chosen response to the ‘need’ presented. We can’t ‘manage’ or surpress need we have to respond to it by designing services that listen, understand, and respond effectively to need. @CCARhodes
Geographic, economic, and logistical fragmentation remains a problem for businesses in #Africa. And yet, despite existing barriers, economic integration in Africa is not only taking place, but gathering speed. https://t.co/82G5m4dUPP
Just back to work from 11 glorious weeks of shared parental leave. Read this @TheSun article about my experience to learn more about why it is so important for families and #genderequality ......yet sadly only 3% of men in the UK take it!
This is the 83-year-old Imam, Abdullahi Abubakar, who saved the lives of 300 Christians and Muslims by hiding them in his mosque during the Plateau killings. More deserving of national honour than most who have been awarded since 1960. Hero.
Customer retention is about more than experience. How to build lasting relationships with your customers — and increase their share of wallet. #cx https://t.co/XIlz0eF9Ea
"Great execution requires a smoothly running organization, which requires that all employees and leaders know what they are supposed to be doing and why they are supposed to be doing it." https://t.co/L0qSc9lqok