Donna Driver

[Donna Driver @DonnaDriver14]

@garywrench2 @houseoffraser Me too. It's awful!

[Donna Driver @DonnaDriver14]

@houseoffraser @Lisa197106 @LauraJJohnson25 @BBCWatchdog I've just been told my items are still waiting to be processed...3 weeks later. Taken the money before sending too!

[Donna Driver @DonnaDriver14]

@LauraJJohnson25 @BBCWatchdog @houseoffraser They have over £100 of my money.

[Donna Driver @DonnaDriver14]

@LauraJJohnson25 @BBCWatchdog @houseoffraser I had to fill in an online form which took ages as I had to put every product code on and the document layout was tricky. I spent over an hour doing this as that's all that can be done apparently. House of Fraser haven't even dispatched the order and I have to beg for my order.