Emma Hartley

[Emma Hartley @Emma_Hartley9]

@vueling hello. I have been trying to sign up to your app for 2 days now and keep getting an error. I can't do it on the website either. Please can you help?

[Emma Hartley @Emma_Hartley9]

@thetrainline Hi. I have just booked 2 tickets for a train to Newcastle from Kings Cross for later today for my elderly parents and requested a seat reservation, however did not get one when the tickets came through. Can you help please?

[Emma Hartley @Emma_Hartley9]

@CrossCountryUK It is EMR but I booked it on your website. Will I have to contact EMR?

[Emma Hartley @Emma_Hartley9]

@CrossCountryUK hi. I have a ticket for the 20:01 train from London St pancras to sheffield this evening and just realised my ticket does not have an assigned seat. Please can I be assigned one?

[Emma Hartley @Emma_Hartley9]

@zalando_uk Thank you. 10501012318164.

[Emma Hartley @Emma_Hartley9]

@zalando_uk Hi. I placed an order on Monday and paid for express delivery however my delivery has been split in 2 and the item I actually wanted by the end of the week is going to take another 2 to 4 to arrive. How has this happened when I paid for express? Thanks

[Emma Hartley @Emma_Hartley9]

@virginmedia Hi. I recently got a new mobile phone (samsung s9, previously samsung A5) and when I try to turn call waiting on it says 'failed to read data'. This service worked fine on my old phone. Do you know why I get this error?

[Emma Hartley @Emma_Hartley9]

@LNER Thank you!

[Emma Hartley @Emma_Hartley9]

@LNER Hey! I'm looking to book a train from Newcastle to London on Monday 28th October as part of a return journey however they don't appear to be available, yet you can get a ticket for the next day. Do you know why? Thanks!

[Emma Hartley @Emma_Hartley9]

@SW_Help Hi. I called your customer service team the other day and was told to send my tickets to the free post address. Please can I confirm I just need to address the letter to this address? Freepost swr customer relations

[Emma Hartley @Emma_Hartley9]

@SurveyMonkey I'm struggling to access my account after sending a survey out and it is causing issues for respondents. I'd like help resolving as soon as possible. Is there a number I can contact? It looks like as i have a free subscription I can't speak to anyone direct?

[Emma Hartley @Emma_Hartley9]

@LNER Hey. I'm trying to book travel for Friday 2nd August and return on Sunday 4th August. The LNER website says travel is not available for Sunday 4th however it is available on cross country's website. Do you know why this is?
Thanks

[Emma Hartley @Emma_Hartley9]

@nationalrailenq Hi. My West Midlands 16:50 train from Euston to Tamworth is cancelled (now terminates at rugby) can I get on a virgin service instead?

[Emma Hartley @Emma_Hartley9]

@LNER Ok thanks. Do you have any idea when they will be available?
Thank you

[Emma Hartley @Emma_Hartley9]

@LNER Hi. I have been trying to book a return for 16/2 from NCL to KGX for the last month but it still says I'm too early to book yet the website says travel is available up to 29/3. Do you know why please? I don't want to miss out on the early, cheaper tickets

[Emma Hartley @Emma_Hartley9]

@LNER Hi. Yes it is the same day return. I keep getting the message saying I'm too early to book. Sorry it's the 16 March, not Feb

[Emma Hartley @Emma_Hartley9]

@TicketmasterCS Hey. I have just followed you.

[Emma Hartley @Emma_Hartley9]

@TicketmasterCS Hi. I requested a refund at the end of September and it hasn't been sent through yet. Please could you check it is being processed? I will DM details. Thank you

[Emma Hartley @Emma_Hartley9]

@Ticketmaster Hi. I requested a refund on the 26th September but it has not came through yet. Please can you confirm it is being processed? Thank you.

[Emma Hartley @Emma_Hartley9]

@easyJet I raised a compensation claim on 26 may because of a re routed flight resulting in an 8 hour delay and extra personal cost due to missed onward travel. I have still not had a response to this. Please could I get an update? Case ref: 102866047