Eoghan McCabe

CEO at @fin_ai (formerly @intercom). Chairman at @soontechnology. "Tell me, what is it you plan to do with your one wild and precious life?"

[Eoghan McCabe @eoghan]

We’re excited to share that we just signed an agreement for @salesforce to acquire @fin_ai for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027.

Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today.

Salesforce invented modern software and SaaS. And @benioff is like the final boss of tech founder CEOs. In seat for 27 years, he’s one of the last of his era. Still pushing, pivoting, placing big bets. It’s a privilege for @destraynor and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers.

To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us.

To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything.

To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me.

And now, time to get back to work. See you at our next product launch in a couple weeks. (:

[Eoghan McCabe @eoghan]

@rauchg @Techweek_ @levie @tankots @pk_iv @l2k @EricSimons @destraynor @jaltma 🤣

[Eoghan McCabe @eoghan]

@Benioff @salesforce @InterComm 🫡

[Eoghan McCabe @eoghan]

@Techweek_ @levie @rauchg @tankots @pk_iv @l2k @EricSimons @destraynor @jaltma (At least, I hope I'm not)

[Eoghan McCabe @eoghan]

@Techweek_ @levie @rauchg @tankots @pk_iv @l2k @EricSimons @destraynor @jaltma (I'm not speaking at tech week)

[Eoghan McCabe @eoghan]

@Nick_Delehanty Jesus

[Erik Voorhees @ErikVoorhees]

KYC is criminal

Continual endangerment of innocent people who have done nothing wrong.

[Eoghan McCabe @eoghan]

@Nick_Delehanty And only 58% are Irish?

[Eoghan McCabe @eoghan]

@AOH_DFW Oof :(

[Soon @soontechnology]

We went inside America's UFO-tracking industry in our latest documentary.

Coming very soon.

[Eoghan McCabe @eoghan]

@rodriscoll @DroneDeploy @fin_ai @mikewinn @procoretech @salesforce Thanks Rory. The feeling is mutual!

[Eoghan McCabe @eoghan]

@fergbyrne @Nick_Delehanty @fin Thanks Fergal. But I agree with Nick. The left are so good, so powerful. The right just want to be left alone. But I for one need to do a lot, lot more.

[Eoghan McCabe @eoghan]

@Nick_Delehanty Naked propaganda

[Eoghan McCabe @eoghan]

@MartinShkreli 10X unhinged shkreli is a good follow

[Mario Nawfal @MarioNawfal]

🇮🇪 Ireland's population grew by 66,900 people last year

and when you crunch the official CSO numbers, a striking 93% of that growth ties back to migration.

72% came directly from net migration (48,100 people). Another 21% came from births to non-Irish mothers. Roughly 14,200 of the 54,300 total births recorded.

Natural growth among Irish nationals? Just 7%.

Make of that what you will.

Source: Gript, @visegrad24 / Writer: Oliver

[Eoghan McCabe @eoghan]

@destraynor Based Des!!

[Eoghan McCabe @eoghan]

@dilanesper If you've not gone, I can't imagine how you'd understand it. Your characterization of it here is off.

[Soon @soontechnology]

America’s Bot Farm King showed @slop_pig how fake influencers are getting real views.

[Eoghan McCabe @eoghan]

@kevin2kelly Love it

[Aleksander Ætelmann @ArchitectOracle]

banger