Kathryn White

Freelance Copywriter ~ Proud Ginger ~ I 💖 Kitties, Doggos, Yoga, CrossFit and Sunsets. I'm a Trustee at Zelda School, Cornwall 📝

[Kathryn White @GingerKathryn]

...
@HalifaxBank v. nice but washed hands of us. #Optimalegal ignored me until I used
@resolvercouk 💙 and now have issued an apology and a small compensation. Remortgage completed by a lovely local solicitor and completed 2 weeks before expiry. Phew! 2/2

[Kathryn White @GingerKathryn]

If you are stuck in conveyancing purgatory with #optimalegal highly recommend sacking them off and using your own conveyancer instead even though it will cost you £££, but it will save you a lot of heartache. Made a complaint to both @HalifaxBank and Optima... 1/2

[Kathryn White @GingerKathryn]

@TheDemiStephens @paullewismoney @Moneybox @HalifaxBank @NatWest_Help @CoventryBS @VirginMoney @RBS_Help @LloydsBank Gave up with #OptimaLegal completely and have started again with our own solicitor doing the conveyancing - we have to pay her, but at least we can actually speak to her on the phone. That's what I'd recommend. @halifax were completely useless when I called them to complain.

[Kathryn White @GingerKathryn]

@Moneybox @paullewismoney Please help all of us stuck in remortgage conveyancing purgatory with #optimalegal used by @HalifaxBank @NatWest_Help @CoventryBS @VirginMoney @RBS_Help @LloydsBank No response to messages, hours on hold, weeks / months of no progress, expired offers 😭

[Kathryn White @GingerKathryn]

It can take 8 weeks for @halifax to respond to complaints, by which time remortgage offer will have expired :( What a waste of 6 months.

[Kathryn White @GingerKathryn]

Have just made a complaint to @HalifaxBank about #optimalegal Have zero confidence of any action, but hey ho... have to keep trying :(

[Kathryn White @GingerKathryn]

@arashmazinani @HalifaxBank not yet. Phoned Halifax who promised to get an update from Optima... still waiting

[Kathryn White @GingerKathryn]

Hi @HalifaxBank We're very keen to sort our remortgage with you but it's stuck in the black hole that is #optimalegal - no comms for weeks from them despite them having everything they need to progress. Please help.

[Kathryn White @GingerKathryn]

@JustPark I've just had a hopeless conversation with your LiveChat who can't explain to me how you calculate the amount that is charged for EV use.

[Kathryn White @GingerKathryn]

I did a radio.

[vitamincornwall @vitamincornwall]

Our Studio Manager Kathryn spoke to @BBCCornwall this morning, talking about our #Tech4Teens campaign, encouraging businesses to donate spare tech to young people who are trying to study from home with no access to a computer

Listen from 03:50:00 👉https://t.co/F5m4pGQc4t

[Kathryn White @GingerKathryn]

So horrible. But WHY IS ANYONE SURPRISED??? 😟🙄

[Alf Dubs @AlfDubs]

Appalling and deeply distressing that the government is threatening to scrap the right of refugee children to be reunited with their families here.
1/4

[Kathryn White @GingerKathryn]

Done a bit of reading on the @OmbudServices website about backbilling, think you have behaved very badly @eonenergyuk and against the rules. Oh dear. Will enjoy writing a letter of complaint and sharing it with THE WORLD.

[Kathryn White @GingerKathryn]

@MoneySavingExp @NTSscamsteam There seem to be a number of @eonenergyuk customers affected by backbilling (and terrible customer service when we try and sort it out). What should we do?

[Kathryn White @GingerKathryn]

Remember kids... Looking for some sparkly #electricity Well @eonenergyuk will send you random bills in perpetuity for your entertainment, because who doesn't love hold music and surly customer service advisors, am I right?

[Kathryn White @GingerKathryn]

@eonenergyuk @EONhelp Also, please be assured that the electricity wasn't used 5 years ago, but I would like to send you a bill regardless, then cock it up spectacularly with a bunch of further random bills. Is that ok? How do I go about doing that? Genuinely curious.

[Kathryn White @GingerKathryn]

@eonenergyuk @EONhelp I think that I would like to Bill you for a random amount please. How would I go about doing that? Don't worry if you haven't actually used the electricity from me, it doesn't matter.

[Kathryn White @GingerKathryn]

What if I rang @EONhelp and they refused to give me the details of the ombudsman to make a complaint? Pretty sure that is on the list of 'crap energy company practices'.

[Kathryn White @GingerKathryn]

@EONhelp @eonenergyuk what if a company, let's say... Eon, made a collection of administrative errors which the customer had to unpick... What would you do then @EONhelp ?

[Kathryn White @GingerKathryn]

@eonenergyuk @EONhelp for example, what would I do if a company let's say... Eon, tried to backbill me for a property from 5 years ago? Isn't that illegal now?

[Kathryn White @GingerKathryn]

@eonenergyuk @EONhelp tell me about backbilling? How does that work?