Sandra Handley

[Sandra Handley @HandleyCS]

@TUIUKcares DM reply was to call customer service! That was helpful! Like I haven't been doing that since the 10/6. Now been waiting for a call back since 11/9 so yet again calling in. Some one needs to take ownership of this complaint maybe higher management? how is this customer service?

[Sandra Handley @HandleyCS]

Yes I've opened an account hoping @TUIUK will actually help me Customer service has repeatedly lied to me since 10/6/18 with no resolution or actual customer service provided yet. @ThomasCookUK do you treat customer like this? #tuicomplaint #tuicustomerservice #badcustomerservice

[Sandra Handley @HandleyCS]

@530sta @TUIUK @ThomasCookUK Thanks, I think the ombudsman/regulator would be my next point of call but actually need my complaint looking at fully and a decision being made, that I can choose to accept / decline but getting someone to do that with @tuiuk is the problem I have at the moment.

[Sandra Handley @HandleyCS]

@TUIUKcares You have responded telling me my complaint has been dealt with & closed on 12/7 I have re DM'd you giving a brief outline of all the calls since then and fail to see how it has been resolved when I keep being told its with the Tier 2 Team. I need someone to take ownership of this